edjuster is the first and only company to offer a TOTAL CONTENTS solution, covering all aspects of contents from start to finish, not just inventory and valuation services. TOTAL CONTENTS ensures the greatest level of streamlining, cost control and transparency, allowing adjusters to do more from the desk. The program is proven to address all challenges associated with contents manipulation and to greatly control leakage costs in this vulnerable area of claims processing.
TECHNOLOGY ENABLED
END-TO-END CONTENTS SERVICES
ONE CALL DOES IT ALL — FROM START TO FINISH…
OUR TOTAL CONTENTS
SOLUTION DELIVERS:
STREAMLINED WORKFLOW
Single call for adjusters with a fully managed contents process–optimizing outcomes
VENDOR MANAGEMENT
Triaging key vendors to maximize efficiency and to improve the contents workflow
LEAKAGE CONTROL
On-site management and authority over cleaning, restoring, removal, storage and disposal of contents.
TRANSPARENT PERFORMANCE STANDARDS
Standardization, performance measurements and full transparency
WE UNDERSTAND YOUR CHALLENGES:
- Contents manipulation and increasing costs
- Lack of standardization and accountability
- Multiple areas of duplication from multiple vendors
- Unsatisfactory end customer experience
- Leakage in indemnity, loss adjustment expense (LAE) rising
If you’re frustrated with your current solution for managing your Contents Services — LET’S HAVE A CONVERSATION.
TOTAL CONTENTS CONTROLS ALL ASPECTS OF THE CONTENTS CLAIMS PROCESS
— An all in, effective, efficient and controlled contents workflow.
— An all in, effective, efficient and controlled contents workflow.
WE’VE GOT YOU COVERED:
Inventory
Valuation
Fulfillment
Cleaning
Restoration
Packouts & RemovalCONTENTS MANAGEMENT SERVICES
edjuster is a trusted industry partner, working with leading North American insurance companies to provide highly disciplined contents management services, covering all aspects of claims involving non-restorable contents.
TOTAL CONTENTS determines restorable vs. non-restorable contents, provides detailed and accurate inventory and valuation services, and utilizes its trusted partnerships to deliver a fully comprehensive contents solution.
CLAIMS & INVENTORY SERVICES
FIELD CLAIMS
We handle your contents field claims anywhere across the country in both Canada and the US, and fulfill requirements for site visits, detailed inventories, valuations and Like, Kind and Quality (LKQ) pricing. In the event of major loss and damage claims, we provide our assurance that our contents specialists will deliver compassionate and high-quality customer service to your claimants in their time of need.
DOWNLOAD THE CLAIMANTS GUIDE: “What to Expect During Your High Severity Claims Process“
INVENTORY
edjuster offers the most complete inventory assessment process available market-wide. Through the use of innovative technologies, edjuster is able to inventory the most challenging high-severity claims following the highest-levels of consistency, with greater accuracy, faster. On average, edjuster now spends approximately 15% to 20% less time on-site and provides immediate access of all inventoried data to internal handlers for greater control of claims.
VALUATION
With product data received from some 650 international retailers, their weekly product data refreshes and its proprietary search engine capability, edjuster provides structured data combined with refined search filtering across all product classes and categories to ensure the most accurate Like, Kind and Quality (LKQ) pricing and valuations in the industry today.
In addition to the ability to receive, edit, and review contents claims evaluated by edjuster, our customers can also utilize exclaim for their own internal contents pricing and valuations. Through the use of our best in class product database, you can easily identify and select Like Kind and Quality product pricing matches for accurate and reliable claim settlements.
REPORTING
In support of the adjuster and claimant claims settlement process, edjuster offers a wide array of comprehensive claim reports that offer excellent visibility over all claim details. The reports are available in multiple formats, including XLS, PDF and HTML. Some of the key reports include:
- Room detail and summary
- Item category and summary
- Inventory: assessed or receipts
- Insured, adjuster or vendor-oriented
CATASTROPHE SERVICES
edjuster’s Catastrophe Services Team (CST) manages the unique and varied needs of insureds affected by catastrophic weather events, wildfires and earthquakes. The CST is comprised of the most experienced and credentialed field force of employed staff in the contents industry. The team provides skilled, accurate and reliable claims processing after the greatest moments of devastation.
edjuster’s history in managing catastrophic events—including floods, fires and hurricanes—has positioned the company as the leading Contents Services Company for claims management in response to natural and man-made disasters. With the strength of its proven operating model, combined with its best practice claims handling methodologies, edjuster was easily able to leverage this strength into the formation of a highly qualified CST Team.
CST Services Overview:
- Contents Services to manage property inventory loss
- Delivery of faster, more accurate claims adjustments as well as a reduction in claims costs
- CAT planning (disaster preparedness services on claims)
- Trained field rep team specialized on CAT events
COMMERCIAL CLAIMS
edjuster Specialty and Commercial Claims Services Division (SCCD) is comprised of a national team of highly skilled contents loss professionals. The team brings extensive project management experience, insurance coverage knowledge, and a multi-disciplined skill set to ensure accurate, timely, and cost effective solutions to the most complex losses for our clients.
Our fast, fair and dispute-free approach to claims handling is proven to consistently create a reliable claims handling experience for every client, on every claim. The Company’s SCCD delivers flexible and transparent solutions with a level of service and value that is unmatched in the market. Our operating structure and performance management approach on claims is critical to delivering a high value program, especially in the challenging area of high-severity claims.
The SCCD model delivers streamlined processing and management of all complex specialty and commercial claims. The types of complex losses include: manufacturers, warehousing, restaurants and bars, retail, offices, construction, hoarder claims and claims with significant delays due to illness, death and other challenging circumstances.
edjuster SCCD handles a portfolio of commercial losses across Canada and the United States, coordinating teams of professionals and overseeing all aspects of the claim until its final resolution. This enables commercial clients to focus on restoring or rebuilding their businesses while our SCCD team focuses on managing the equipment, stock and business contents loss.
Key Benefits:
- The most difficult, high-severity loss and damage claims made easy
- Minimizes disruption to the claimant’s business
- Allows adjusters to effectively control the customer cadence with no contents-related distractions
- Ease of settlement with full claimant review of the completed contents file
- Substantial time and indemnity savings with accurate and reliable LKQ pricing from historical list of key, selected suppliers—in excess of one million commercial products on file in historical data-base
- Access to major International salvage contacts to assist insurers and their adjusters with cost-recovery on an as needed basis
CLAIMS & INVENTORY SERVICES
HIGH SEVERITY CLAIMS
edjuster is North America’s most trusted contents Company.
No other contents company is capable of handling major, high-severity contents losses as efficiently and effectively as we are. The reason, because we built our business on resolving the oldest, most problematic and challenging claims that clients could throw at us. It was our opportunity to prove the strength and value in the two things that make our standardized services better than anything else in the industry – our combined operating model and claims handling methods, which together are supported by our employment model.
Combined with predictable billing and no out of State travel costs, edjuster offers tremendous benefits to insurers, adjusters, and claimants, with the assurance of fast, fair, dispute-free claims settlements.
COMPLEX CLAIMS
edjuster Complex Claims Division (CCSD) offers a specialized and very effective field claims service for the professional handling of some of the property industry’s most challenging and extreme contents loss and damage claims.
Property content claims have long been considered one of the most problematic and sensitive areas of claims in the industry. When you factor in complicated situations such as fatalities, family-related disputes, hoarders, total losses due to chemical explosions or weather–it increases the claims complexity and can result in substantial delays.
Our CCSD focuses on careful management of the property inventory loss–resulting in faster, more accurate and reliable claim adjustments, measurable reductions in claim costs and substantial improvements in turn-around times.
Here are a few claim examples recently processed:
Claim Example 1
- This claim involved a very large total loss, where the insured was represented by a Public Adjuster
- edjuster received a list consisting of approximately 4,000 line items and from the Public Adjuster, which it was able to consolidated down to 2,919 line items making for a more compact, readable and workable report
- Through accurate research and pricing of the items the insurance carrier managed to settle the claim at appraisal satisfying the insured that the values were fair
- The edjuster report was used as the basis for settlement and agreed to by all parties
Claim Example 2
- The cause of this claim was a house explosion, where both occupants of the home unfortunately passed away
- edjuster recreated the total loss claim with family members who did not reside in the residence
- Content’s report was completed at an amount lower than the policy limits with less than 20 day turnaround
- Claim was settled fairly and accurately and to the satisfaction of all parties involved
Claim Example 3
- This was a hoarder claim with a fatality and mentally challenged survivor
- The claim was sent to edjuster six months after the date-of-loss and the items had been sitting untouched onsite through the heat of the summer
- In total there were more than 12,000 items in the house which edjuster reduced to 2,400 items through its inventory and consolidation processes
- This was considered an extensive inventory process processed quickly and effectively through the use of a team of claims reps
- This claim was then easily resolved in less than forty-five days through the use of edjuster item-category contents report
FIELD CLAIMS
We handle your contents field claims anywhere across the country in both Canada and the US, and fulfill requirements for site visits, detailed inventories, valuations and Like, Kind and Quality (LKQ) pricing. In the event of major loss and damage claims, we provide our assurance that our contents specialists will deliver compassionate and high-quality customer service to your claimants in their time of need.
DOWNLOAD THE CLAIMANTS GUIDE: “What to Expect During Your High Severity Claims Process“
INVENTORY
edjuster offers the most complete inventory assessment process available market-wide. Through the use of innovative technologies, edjuster is able to inventory the most challenging high-severity claims following the highest-levels of consistency, with greater accuracy, faster. On average, edjuster now spends approximately 15% to 20% less time on-site and provides immediate access of all inventoried data to internal handlers for greater control of claims.
VALUATION
With product data received from some 650 international retailers, their weekly product data refreshes and its proprietary search engine capability, edjuster provides structured data combined with refined search filtering across all product classes and categories to ensure the most accurate Like, Kind and Quality (LKQ) pricing and valuations in the industry today.
In addition to the ability to receive, edit, and review contents claims evaluated by edjuster, our customers can also utilize exclaim for their own internal contents pricing and valuations. Through the use of our best in class product database, you can easily identify and select Like Kind and Quality product pricing matches for accurate and reliable claim settlements.
REPORTING
In support of the adjuster and claimant claims settlement process, edjuster offers a wide array of comprehensive claim reports that offer excellent visibility over all claim details. The reports are available in multiple formats, including XLS, PDF and HTML. Some of the key reports include:
- Room detail and summary
- Item category and summary
- Inventory: assessed or receipts
- Insured, adjuster or vendor-oriented
CATASTROPHE SERVICES
edjuster’s Catastrophe Services Team (CST) manages the unique and varied needs of insureds affected by catastrophic weather events, wildfires and earthquakes. The CST is comprised of the most experienced and credentialed field force of employed staff in the contents industry. The team provides skilled, accurate and reliable claims processing after the greatest moments of devastation.
edjuster’s history in managing catastrophic events—including floods, fires and hurricanes—has positioned the company as the leading Contents Services Company for claims management in response to natural and man-made disasters. With the strength of its proven operating model, combined with its best practice claims handling methodologies, edjuster was easily able to leverage this strength into the formation of a highly qualified CST Team.
CST Services Overview:
- Contents Services to manage property inventory loss
- Delivery of faster, more accurate claims adjustments as well as a reduction in claims costs
- CAT planning (disaster preparedness services on claims)
- Trained field rep team specialized on CAT events
COMMERCIAL CLAIMS
edjuster Specialty and Commercial Claims Services Division (SCCD) is comprised of a national team of highly skilled contents loss professionals. The team brings extensive project management experience, insurance coverage knowledge, and a multi-disciplined skill set to ensure accurate, timely, and cost effective solutions to the most complex losses for our clients.
Our fast, fair and dispute-free approach to claims handling is proven to consistently create a reliable claims handling experience for every client, on every claim. The Company’s SCCD delivers flexible and transparent solutions with a level of service and value that is unmatched in the market. Our operating structure and performance management approach on claims is critical to delivering a high value program, especially in the challenging area of high-severity claims.
The SCCD model delivers streamlined processing and management of all complex specialty and commercial claims. The types of complex losses include: manufacturers, warehousing, restaurants and bars, retail, offices, construction, hoarder claims and claims with significant delays due to illness, death and other challenging circumstances.
edjuster SCCD handles a portfolio of commercial losses across Canada and the United States, coordinating teams of professionals and overseeing all aspects of the claim until its final resolution. This enables commercial clients to focus on restoring or rebuilding their businesses while our SCCD team focuses on managing the equipment, stock and business contents loss.
Key Benefits:
- The most difficult, high-severity loss and damage claims made easy
- Minimizes disruption to the claimant’s business
- Allows adjusters to effectively control the customer cadence with no contents-related distractions
- Ease of settlement with full claimant review of the completed contents file
- Substantial time and indemnity savings with accurate and reliable LKQ pricing from historical list of key, selected suppliers—in excess of one million commercial products on file in historical data-base
- Access to major International salvage contacts to assist insurers and their adjusters with cost-recovery on an as needed basis
VALUATION (LKQ) SERVICES
With product data received from some 650 international retailers, with weekly updates supported by a proprietary search engine capability, our exclaim platform provides structured data with refined search filtering across all product classes and categories to ensure the most accurate Like, Kind and Quality (LKQ) pricing and valuations in the industry.
In addition to the ability to receive, edit, and review contents claims evaluated by us, our customers can also utilize exclaim for their own internal contents pricing and valuations. Through the use of our best in class product database, customers can easily identify and select Like Kind and Quality product pricing matches for accurate and reliable claim settlements.
FULFILLMENT SERVICES
Electronic Amazon.com Gift Cards issued through exclaim allow content claim settlements to be achieved up to 3X faster than traditional industry settlement methods. exclaim interfaces directly with Amazon.com Gift Cards, providing the ease and flexibility for adjusters to assign and deliver Amazon.com Gift Card claim codes for product fulfillment and contents settlement purposes.
Compared to other settlement approaches involving contents, this solution is immediate. Process to settlement would no longer flow through normal industry waiting periods. The cards allow adjusters to provide their claimants with immediate access to electronic funds. Claimants are then able to start purchasing the replacement products for their lost or damaged content items without delay – and have the products shipped directly to their door.
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