Privacy Policy

General

edjuster is committed to protecting the privacy rights of all the individuals with whom it deals. edjuster will take every reasonable step to maintain the confidentiality of your Personal Information (as the term is defined below). This Privacy Policy applies to edjuster’s websites, including but not limited to, the websites located at: https://edjuster.com and http://www.e-xclaim.com, (hereinafter collectively referred to as the “Website”). This Privacy Policy governs edjuster’s Website collection, use and/or disclosure of an individual’s Personal Information.

Accountability

edjuster is accountable for all Personal Information under its care and control. edjuster’s Privacy Officer is designated as the person responsible for the Privacy Policy and for the Personal Information received by edjuster. The Privacy Officer can be reached by e-mail at support@edjuster.com.

Any questions relating to edjuster’s handling of Personal Information should be directed to our Privacy Officer.

Purpose and Types of Information Collected

For the purpose of this Privacy Policy, personal information is the information identified in this Privacy Policy which is information about an identifiable individual (“Personal Information”). Personal Information does not include the name, title, business address or business telephone number of an employee of an organization. In order to use the Website, it is not necessary for you to provide any information that identifies you personally. In general, you can visit our Website without telling us who you are or revealing any Personal Information. However, if you want to access certain features offered through this Website, it may be necessary to provide Personal Information.

We may also ask for certain Personal Information when you send us a comment or question, or when you request certain information through our Website. If you do not want to give us any Personal Information, you can choose not to use those features of our Website.

Generally, there are three forms of information that edjuster collects online: Website Visitor Information, Personal Information and Non-Personal Information.

Website Visitor Information

edjuster routinely gathers information on Website activities, such as data on how many people visit the Website, the pages they visit, where they come from, how long they stay, etc. Website visitor information is collected on an aggregate, anonymous basis, which means that no Personal Information is associated with this data. Such information is gathered through the use of web server logs. A web server log is a file where Website activity is stored.

Personal Information

Personal Information is collected on certain pages of the Website. If you decide to contact edjuster online to ask a question or learn more about our services you will find that those contact forms ask for certain types of Personal Information to assist us in complying with these requests.

edjuster may also ask you to provide Personal Information, some optional, some required, on specific pages of the Website. The information requested may include your name, address, e-mail address, shipping information, phone number, product model and serial numbers and your dates of purchase, and your comments. Personal Information may be forwarded to a edjuster business unit or the appropriate edjuster affiliate that is equipped to handle your order, inquiry or feedback.

If you provide Personal Information to us with respect to employment opportunities, including without limitation your resume, we will treat such Personal Information as confidential and use it only to consider you for current or future employment opportunities with edjuster or any of our affiliated companies and to contact you with respect to such employment opportunities. We will retain your Personal Information for further recruitment opportunities that may arise, unless you tell us that you no longer wish us to retain your information.

Non-Personal Information

edjuster also collects information that, alone, cannot be used to identify you (referred to as “non-personal information”) through this Website. Examples of types of non-personal information that we may collect include gender, age, survey responses, IP addresses and data stored in cookie files. We describe IP addresses and cookies in more detail below:

Internet Protocol Addresses. An Internet Protocol (IP) address is a number automatically assigned to your computer whenever you access the Internet. This number does not identify your name, e-mail address or other Personal Information. If you request information from this Website, our server will enter your IP address into a log. We use this information to measure Website traffic, to help us to understand how people are using our Website and to hopefully improve your online experience.

Cookies

This Website may gather certain non-personal information through the use of “cookies”. “Cookies” are small text files that recognize repeat visitors, facilitate ongoing access to some sites, and allow sites to understand how and when pages are visited and by how many people. Visitors who are concerned about the use of cookie technology may opt to enable a feature in their browser software that will erase cookies, block all cookies, or warn the user before cookies are stored or exchanged. Please be aware however, that some parts of this Website may no longer function properly if cookies are disabled.

Use of Personal Information

We use your Personal Information for three general reasons. First, we use Personal Information to provide you with the services that you request. Second, we may use your Personal Information to send you additional information about our products or information about other products and services in which you might be interested, provided you “opt-in” to receiving such information. Third, we may use your information in aggregate form to help us evaluate and modify existing services, and to help us develop additional services that are likely to be of interest to our users. You can always choose not to be contacted or to “opt-out” on the registration screen on which your Personal Information is entered. If you later decide that you do not want your Personal Information used for these purposes, you may opt-out by sending an e-mail or letter to us. Please refer to Personal Information: Access below.

In the course of growing or restructuring our business, we may also purchase the assets of another company or sell the assets of our company. During these transactions, information about customers is frequently considered a business asset that is the subject of such a purchase or sale. Also, in the unlikely event that edjuster’s assets are acquired or subject to liquidation in bankruptcy, Personal Information may be transferred as well.

Consent

edjuster seeks written consent where appropriate. Sometimes an individual’s consent may be implied through his or her conduct with edjuster. If, at any time, new information is required, edjuster will inform affected individuals and obtain consent.

Limits for Collecting, Using, Disclosing and Retaining Personal Information

edjuster’s responsibility to keep your information private is taken very seriously.

Your Personal Information may be shared with our employees, independent contractors, agents or other related and unrelatededjuster entities and/or business partners acting on our behalf to: (i) fulfill and/or ship an order or provide a product or service you have requested; (ii) provide an award; (iii) provide mail-in or other rebate on the products that you may purchase; (iv) conduct customer surveys for the purpose of marketing; (v) apply for employment with edjuster; and/or (vi) collect debt or other payments.

We do not share your Personal Information with non-edjuster companies except to the extent necessary to complete the above functions and, when we do share it, it is subject to their agreement to both treat it as confidential business information and to fully comply with all applicable privacy laws and also with the understanding that it may not be used for any purpose other than to perform their function. In so doing, edjuster may share your Personal Information as follows:

edjuster Operations and Maintenance Contractors: edjuster may share your Personal Information with third party contractors as is necessary to respond to your requests for products and information. Third-party contractors may access your Personal Information in order to send you information on behalf of edjuster. edjuster also may hire third-party technology providers to host this Website and to store your Personal Information.

Rest assured, edjuster™ will only provide Personal Information to third parties on an “as needed” basis and provided that such third parties have privacy policies in place.

Personal Information that does not have a specific purpose or that no longer fulfils its intended purpose will be destroyed in a secured fashion. edjuster will only retain Personal Information for the duration of its intended use or as otherwise required by law.

As a convenience to our visitors, the Website may contain links to a number of sites that we believe may offer useful information. When you click on one of these links, you will be transferred from the Website and be connected to the site of the organization or company that you selected. This Privacy Policy is no longer applicable when you leave our Website by way of link. Each of these linked sites maintains their own independent privacy policies and procedures, which you should consult before providing any of your Personal Information.

Security

edjuster works hard to ensure that our systems are secure and that they meet industry standards. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the Personal Information we collect online.

Updating Information

edjuster makes every effort to keep Personal Information accurate, complete and current. edjuster will update any changes to Personal Information when received. If edjuster holds Personal Information about an individual which can be established by the individual to be inaccurate, incomplete or not up-to-date, edjuster will take reasonable steps to correct it.

Access

If you would like to access your Personal Information, or request that your Personal Information be modified, corrected or removed from our database, please contact edjuster’s Privacy Officer. edjuster will make all reasonable efforts to respond within thirty (30) days of your request. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. edjuster will use reasonable efforts to supply you with this information and to correct any factual inaccuracies that you identify.

Changes to Policy

edjuster reserves the right to modify, add or remove portions of this Privacy Policy at any time and from time to time, acting in its sole and unfettered discretion. If we decide to change this Privacy Policy, we will post those changes on the Website, which will be effective immediately upon posting.

 

© edjuster Canada Inc., 2016. All rights reserved. Reproduction in whole or in part without permission is prohibited.

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edjuster's mission aligns directly with its brand promise for performance excellence guaranteed contents claims settlements.

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Simply put, this promise answers the demands of all parties concerned: insurers, adjusters and policyholders. We’re proud to be aligned with a vision that recognizes the importance of providing unparalleled contents claims services. Practically this translates into accuracy, consistency, improved cycle times, and most importantly, the reassurance of dispute-free insurer and policyholder claims settlements and satisfaction on every claim handled.
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