Single call for adjusters with a fully managed contents process–optimizing outcomes
Triaging key vendors to maximize efficiency and to improve the contents workflow
On-site management and authority over cleaning, restoring, removal, storage and disposal of contents.
Standardization, performance measurements and full transparency
TOTAL CONTENTS determines restorable vs. non-restorable contents, provides detailed and accurate inventory and valuation services, and utilizes its trusted partnerships to deliver a fully comprehensive contents solution.
edjuster is North America’s most trusted contents Company.
No other contents company is capable of handling major, high-severity contents losses as efficiently and effectively as we are. The reason, because we built our business on resolving the oldest, most problematic and challenging claims that clients could throw at us. It was our opportunity to prove the strength and value in the two things that make our standardized services better than anything else in the industry – our combined operating model and claims handling methods, which together are supported by our employment model.
Combined with predictable billing and no out of State travel costs, edjuster offers tremendous benefits to insurers, adjusters, and claimants, with the assurance of fast, fair, dispute-free claims settlements.
edjuster Complex Claims Division (CCSD) offers a specialized and very effective field claims service for the professional handling of some of the property industry’s most challenging and extreme contents loss and damage claims.
Property content claims have long been considered one of the most problematic and sensitive areas of claims in the industry. When you factor in complicated situations such as fatalities, family-related disputes, hoarders, total losses due to chemical explosions or weather–it increases the claims complexity and can result in substantial delays.
Our CCSD focuses on careful management of the property inventory loss–resulting in faster, more accurate and reliable claim adjustments, measurable reductions in claim costs and substantial improvements in turn-around times.
Here are a few claim examples recently processed:
We handle your contents field claims anywhere across the country in both Canada and the US, and fulfill requirements for site visits, detailed inventories, valuations and Like, Kind and Quality (LKQ) pricing. In the event of major loss and damage claims, we provide our assurance that our contents specialists will deliver compassionate and high-quality customer service to your claimants in their time of need.
DOWNLOAD THE CLAIMANTS GUIDE: “What to Expect During Your High Severity Claims Process“
edjuster offers the most complete inventory assessment process available market-wide. Through the use of innovative technologies, edjuster is able to inventory the most challenging high-severity claims following the highest-levels of consistency, with greater accuracy, faster. On average, edjuster now spends approximately 15% to 20% less time on-site and provides immediate access of all inventoried data to internal handlers for greater control of claims.
With product data received from some 650 international retailers, their weekly product data refreshes and its proprietary search engine capability, edjuster provides structured data combined with refined search filtering across all product classes and categories to ensure the most accurate Like, Kind and Quality (LKQ) pricing and valuations in the industry today.
In addition to the ability to receive, edit, and review contents claims evaluated by edjuster, our customers can also utilize exclaim for their own internal contents pricing and valuations. Through the use of our best in class product database, you can easily identify and select Like Kind and Quality product pricing matches for accurate and reliable claim settlements.
In support of the adjuster and claimant claims settlement process, edjuster offers a wide array of comprehensive claim reports that offer excellent visibility over all claim details. The reports are available in multiple formats, including XLS, PDF and HTML. Some of the key reports include:
edjuster’s Catastrophe Services Team (CST) manages the unique and varied needs of insureds affected by catastrophic weather events, wildfires and earthquakes. The CST is comprised of the most experienced and credentialed field force of employed staff in the contents industry. The team provides skilled, accurate and reliable claims processing after the greatest moments of devastation.
edjuster’s history in managing catastrophic events—including floods, fires and hurricanes—has positioned the company as the leading Contents Services Company for claims management in response to natural and man-made disasters. With the strength of its proven operating model, combined with its best practice claims handling methodologies, edjuster was easily able to leverage this strength into the formation of a highly qualified CST Team.
CST Services Overview:
edjuster Specialty and Commercial Claims Services Division (SCCD) is comprised of a national team of highly skilled contents loss professionals. The team brings extensive project management experience, insurance coverage knowledge, and a multi-disciplined skill set to ensure accurate, timely, and cost effective solutions to the most complex losses for our clients.
Our fast, fair and dispute-free approach to claims handling is proven to consistently create a reliable claims handling experience for every client, on every claim. The Company’s SCCD delivers flexible and transparent solutions with a level of service and value that is unmatched in the market. Our operating structure and performance management approach on claims is critical to delivering a high value program, especially in the challenging area of high-severity claims.
The SCCD model delivers streamlined processing and management of all complex specialty and commercial claims. The types of complex losses include: manufacturers, warehousing, restaurants and bars, retail, offices, construction, hoarder claims and claims with significant delays due to illness, death and other challenging circumstances.
edjuster SCCD handles a portfolio of commercial losses across Canada and the United States, coordinating teams of professionals and overseeing all aspects of the claim until its final resolution. This enables commercial clients to focus on restoring or rebuilding their businesses while our SCCD team focuses on managing the equipment, stock and business contents loss.
With product data received from some 650 international retailers, with weekly updates supported by a proprietary search engine capability, our exclaim platform provides structured data with refined search filtering across all product classes and categories to ensure the most accurate Like, Kind and Quality (LKQ) pricing and valuations in the industry.
In addition to the ability to receive, edit, and review contents claims evaluated by us, our customers can also utilize exclaim for their own internal contents pricing and valuations. Through the use of our best in class product database, customers can easily identify and select Like Kind and Quality product pricing matches for accurate and reliable claim settlements.
Electronic Amazon.com Gift Cards issued through exclaim allow content claim settlements to be achieved up to 3X faster than traditional industry settlement methods. exclaim interfaces directly with Amazon.com Gift Cards, providing the ease and flexibility for adjusters to assign and deliver Amazon.com Gift Card claim codes for product fulfillment and contents settlement purposes.
Compared to other settlement approaches involving contents, this solution is immediate. Process to settlement would no longer flow through normal industry waiting periods. The cards allow adjusters to provide their claimants with immediate access to electronic funds. Claimants are then able to start purchasing the replacement products for their lost or damaged content items without delay – and have the products shipped directly to their door.
*Amazon.com Gift Cards (“GCs”) sold by edjuster Inc., an authorized and independent reseller of Amazon.com Gift Cards. Except as required by law, GCs cannot be transferred for value or redeemed for cash. GCs may be used only for purchases of eligible goods at Amazon.com or certain of its affiliated websites. For complete terms and conditions, see www.amazon.com/gc-legal. GCs are issued by ACI Gift Cards, Inc., a Washington corporation. All Amazon ®, & © are IP of Amazon.com, Inc. or its affiliates. No expiration date or service fees