edjuster Performance Excellence Guarantee (PEG) Program is a unique and market-first program, dedicated to delivering a superior claims settlement experience for both insurers and policyholders.
With a performance-based approach offered to customers, it is the first program of its kind in the area of contents claims handling services. It is designed to add incentive to improve consistency and to increase accountability and commitment at the vendor level, on all claims handling services performed.
Under the terms of its Service Performance Excellence Program, edjuster guarantees it will meet its performance standards on each and every claim assigned – all key performance metrics will be met on 100% of all claims or our customers will not be invoiced.
Based on achieving a clearly defined set of performance metrics, consistently on all claims, edjuster’s PEG program aims to relieve the stress and concern that can be experienced during the claims settlement process, to deliver peace of mind and complete satisfaction to all involved, and to ensure there is real, tangible value provided at the vendor level to meet the service expectations of all clients.
This program speaks to our integrity as a leader, our commitment to value and the strength of our service methods to consistently deliver on our brand promise of ‘fast, fair, dispute-free’ claims. This program demonstrates complete confidence in our ability to far exceed the levels of performance currently expected by the industry, without fail and supports our brand promise across all areas of our claims handling services.
Full transparency throughout the content claims process
edjuster receives claim and it is processed in real-time
We assign a content claims representative for immediate action
Stay in touch throughout the entire claim process with real-time status updates
Full coverage across most US states (and all Canadian provinces)
Consisting of in-house claims services, field claims services and contents software licensing.
Helping adjusters solve the biggest issue in property insurance — quantifying and valuing policyholder contents.
High-quality service for policyholders and their families at their time of need.
At edjuster, we provide insurers with the choice and combination of three very distinct and effective services (in-house valuation software, Mobile inventory capability for adjusters and high-severity claims services) that, when combined, create solutions tailored to fit the specific requirements of each organization’s unique claims operation. This allows insurers to support our purpose for helping people at the time of need and our belief that it is the right thing to do in the best interest of both the insurer and their claimants – the result each and every time is fast, fair, dispute-free contents settlements.
Regardless of the combination of services chosen, our programs are easily implemented, cost-effective and allow insurers to provide their claimants support and achieve fair and accurate claim settlements while delivering maximum results in all key areas, including:
Contents claims adjusting is a difficult and time consuming job. Very few insurance companies conduct an investigation and evaluation of contents losses, although they may be evaluating real property damage. This area tends to be the most overlooked arena when dealing with property claims.
Insurance company adjusters usually handle contents claims by providing the policyholder with paperwork for them to assess and complete. Policyholders can be tasked with listing out details about every article damaged or lost. Most policyholders start the tedious task of remembering what was destroyed or lost, figuring out if it can be repaired, the original cost, the age, the condition (if asked), and come up with values from a search on the internet.
edjuster eliminates this painful process for policyholders, by providing a non-partisan, fair and reliable service for both carriers and claimants alike. Adjusters benefit by outsourcing the contents evaluation process to our expert claims specialists, who have a proven and reliable approach to reaching a fair settlement for both parties.
Major loss and damage claims can come in many forms and can strike suddenly. The results of these unexpected events are often catastrophic and can leave claimants in complete disarray. In many cases, policyholders are left feeling traumatized and emotionally drained while faced with a number of difficult concerns.
Customers who experience a traumatic loss are left with juggling various changes and responsibilities, where to live, maintaining their work schedules, children, all while being involved in the claim process.
How We Help:
For over fifteen years, edjuster has established numerous service relationships with many of North America’s top insurance companies, all of which are based on trust and proven claims handling performance. We specialize in providing professional, non-partisan services to thousands of distraught claimants on behalf of its many insurance customers each year. On an item by item basis, our role in working between the adjuster and claimant as an unbiased third-party is to independently assess and value all of the non-restorable lost or damaged contents so fair market replacement cost value can be established fairly and accurately on all items.
At edjuster, our Content Claims Specialists are frequently deployed at some of the most hazardous and dangerous loss/damage sites where they are tasked with the inventory and valuation of non-restorable contents on both personal and commercial claims. Quite often, our claims specialists are working in environments, which have been heavily damaged because of fire, water, catastrophe or other peril, and in some cases claims involving asbestos. In order to complete the claim, our claims specialists may be placing themselves in harm’s way.
Minimizing liability and risk and ensuring we are doing everything possible, as the industry’s leading content’s company to provide protection to our broad base of claims employees is of enormous priority to our organization and has become a significant aspect of our highly successful claims handling methodology.
We have developed the following health and safety guidelines for our field claims staff and have set a high standard for ensuring the health and safety of all team members at all times:
For over a decade edjuster has honed the unique processes and relationships that, together with our unbiased approach, generate our fair, high caliber service results. In addition, edjuster’s outsourcing services are proven to reduce costs in two key financial areas: indemnity/pay out of claims and in the cost of claims processing. Overall, and regardless of the many different pricing models, edjuster offers the lowest ‘fee percentage of RCV’ in the contents sector and the greatest value.
What separates edjuster from all other contents providers is its long-standing dispute-free track record – an achievement unmatched by any other!
We also provide leading cycle time performance standards, which vary depending on the type and size of claim. The claims settlement periods are significantly faster for our clients with edjuster, yet we are still able to provide high-levels of customer service and satisfaction to the claimant at the time of need.
edjuster has fostered unmatched comprehensive product data relationships with numerous key retail partners enabling us to source items with speed and ease. Our Like, Kind and Quality (LKQ) contents valuations are accurate and reliable, up-to-date and easily accessible. This translates into trusted claim reports, lower indemnity costs for insurers and an efficient and friendly process for claimants.
Service was fast and effective. I appreciate working with you guys!
I have always been very impressed with edjuster. I love that they always contact the insured and I can be sure that the items are correct. 10 out of 10!
I would like to take this opportunity to express how impressed I have been with your Representative on the handling of my claims. He is extremely efficient and knowledgeable when it comes to handling the contents evaluation, and I never have a problem with his reports. He always keeps me informed with the progress of his work. This is very important from my end as clients may call me for a status and I always know how to respond. Some of our insured’s have also commented on his work. He is definitely an asset to your organization and I look forward to working with him on my future claims.
You are great thank you so much for completing this report as fast as you did, great work.
Thanks again for the super service on this unique assignment.
The report from edjuster was great. I was able to settle the contents claim with no problems. The client was happy with the quick return on the report which led to a quick settlement.
Thank you so much for all your help. I really am not sure what I would have done, if I would not have had you there to help me! You were kind, methodical, good common sense, and just nice to deal with! Keep it up. This was such a stressful time for me, and I needed someone like you to help me.
Just wanted to tell you how much we’ve appreciated your good job. It was really nice meeting you. It’s too bad it wasn’t under different circumstances.
Thank you for all your assistance. It has been really awesome to work with you on this matter albeit, a brutal circumstance, looks like Contents will be the first step of the settling process !!!!
Just wanted to say “thanks” for all your hard work and thanks for the well wishes for Kyle. He went to school today, and everything went good! It has been a pleasure meeting and working with you!
We would like to thank you for your time, patience and understanding.
I am absolutely thrilled with the personable, practical, proficient courteous service the employee of edjuster inc was. Kind enough to deliver without which I am positive I would have never been able to deal with matters of my recent loss Thanks again. Your help was greatly appreciated.
We would like to take this opportunity to express our appreciation on the professionalism and helpfulness of your employee, whose empathy was appreciated during this stressful time of losing our home and all our possessions. While he stood firm on his appraisal of a few items, we found him to be very patient, fair and informative. Your employee is a very compassionate individual and we think e-djuster is very fortunate to have him in their employ. We know we were lucky to have him and e-djuster working with us for Aviva Insurance. We can’t say enough good things about how we were treated and we would like to thank him for his efforts.
Thanks for all your help and understanding- so appreciated. I am sure you don’t hear that a lot but we do appreciate all your efforts and how this has been expedited so quickly.
I wanted to take a few minutes to write to you to let you know how happy we were with the services provided by your Representative on our fire claim. We had a rather large claim following our house fire on Christmas Eve. Your Representative was very compassionate and provided support while moving the file forward gently. He ensured we set realistic deadlines for the various processes along the way. He followed up regularly keeping us on target and informed but was never pushy. Your Representative was very professional and obviously very experienced at what he does. He is kind and caring helping us through a traumatic and emotional time. We thought it necessary to pass on our comments and appreciation. Unfortunately all too often you only get negative feedback on staff and that shouldn’t be the case when they are committed and hard working like your Representative.