Why edjuster

Performance Excellence Guarantee

edjuster Performance Excellence Guarantee (PEG) Program is a unique and market-first program, dedicated to delivering a superior claims settlement experience for both insurers and policyholders.

With a performance-based approach offered to customers, it is the first program of its kind in the area of contents claims handling services. It is designed to add incentive to improve consistency and to increase accountability and commitment at the vendor level, on all claims handling services performed.

Under the terms of its Service Performance Excellence Program, edjuster guarantees it will meet its performance standards on each and every claim assigned – all key performance metrics will be met on 100% of all claims or our customers will not be invoiced.

Based on achieving a clearly defined set of performance metrics, consistently on all claims, edjuster’s PEG program aims to relieve the stress and concern that can be experienced during the claims settlement process, to deliver peace of mind and complete satisfaction to all involved, and to ensure there is real, tangible value provided at the vendor level to meet the service expectations of all clients.

This program speaks to our integrity as a leader, our commitment to value and the strength of our service methods to consistently deliver on our brand promise of ‘fast, fair, dispute-free’ claims. This program demonstrates complete confidence in our ability to far exceed the levels of performance currently expected by the industry, without fail and supports our brand promise across all areas of our claims handling services.

HOW IT WORKS

Full transparency throughout the content claims process

1

CLAIM ASSIGNED

edjuster receives claim and it is processed in real-time

2

CLAIM ACTIONED

We assign a content claims representative for immediate action

3

TRACK YOUR CLAIM

Stay in touch throughout the entire claim process with real-time status updates

Our Coverage

Full coverage across most US states (and all Canadian provinces)

  • Our boots-on-the-ground professionals go onsite at any time (including CATs and sparsely resourced or difficult to access areas) augmenting insurer staff by working directly with policyholders to capture and/or reconstruct inventories of lost items
  • Our highly trained specialists do all the contents legwork, from inventory to LKQ assessment, helping to reduce cycle time — compressing the process from months to days
  • Our specialists are trained to handle especially complex scenarios, including hoarder claims, elderly and sick insureds, public adjuster losses, language issues as well as high net worth losses
  • Detailed inventories are catalogued via headset, voice recorder and digital imaging and transcribed into an easy to read and understand reports
  • Nationwide coverage ensures specialists help you deliver immediate response within all U.S. states (and Canadian provinces), frequently within 24 hours of a peril

At edjuster, we provide insurers with the choice and combination of three very distinct and effective services (in-house valuation software, Mobile inventory capability for adjusters and high-severity claims services) that, when combined, create solutions tailored to fit the specific requirements of each organization’s unique claims operation. This allows insurers to support our purpose for helping people at the time of need and our belief that it is the right thing to do in the best interest of both the insurer and their claimants – the result each and every time is fast, fair, dispute-free contents settlements.

Regardless of the combination of services chosen, our programs are easily implemented, cost-effective and allow insurers to provide their claimants support and achieve fair and accurate claim settlements while delivering maximum results in all key areas, including:

  • Higher levels of customer service
  • Leakage control and lower costs of indemnity payout
  • Better use of adjuster resources
  • Measurable efficiency gains and improved cycle time performance
  • Lower costs of claims processing
  • Enhanced Insurer image and reputation
  • Ongoing claim program improvements

Contents claims adjusting is a difficult and time consuming job. Very few insurance companies conduct an investigation and evaluation of contents losses, although they may be evaluating real property damage. This area tends to be the most overlooked arena when dealing with property claims.

Insurance company adjusters usually handle contents claims by providing the policyholder with paperwork for them to assess and complete. Policyholders can be tasked with listing out details about every article damaged or lost. Most policyholders start the tedious task of remembering what was destroyed or lost, figuring out if it can be repaired, the original cost, the age, the condition (if asked), and come up with values from a search on the internet.

edjuster eliminates this painful process for policyholders, by providing a non-partisan, fair and reliable service for both carriers and claimants alike. Adjusters benefit by outsourcing the contents evaluation process to our expert claims specialists, who have a proven and reliable approach to reaching a fair settlement for both parties.

Major loss and damage claims can come in many forms and can strike suddenly. The results of these unexpected events are often catastrophic and can leave claimants in complete disarray. In many cases, policyholders are left feeling traumatized and emotionally drained while faced with a number of difficult concerns.

Customers who experience a traumatic loss are left with juggling various changes and responsibilities, where to live, maintaining their work schedules, children, all while being involved in the claim process.

How We Help:

  • We provide a specialized service that deals with the tedious, time consuming task of inventorying and pricing all non-restorable/damaged items in your home
  • Major losses can be traumatic with much emotional distress – during these times,edjuster removes the onus and burden of having to document the details of your lost items
  • On behalf of your insurance company, our proven and efficient processes allow us to work closely with you to ensure all lost/damaged items are fully accounted for and assessed fairly and accurately
  • We provide excellent visibility over your claim details through the use of detailed room and item-category reports
  • Our service is designed to ensure full transparency so that both insurer and policyholder are fully informed to reach a fair contents resolution
  • We operate with a very high standard of communications to ensure all of your questions or concerns are addressed without delay
  • Our claims handling services track record is ‘dispute-free’ and offers an exceptional level of value at the time of need

For over fifteen years, edjuster has established numerous service relationships with many of North America’s top insurance companies, all of which are based on trust and proven claims handling performance. We specialize in providing professional, non-partisan services to thousands of distraught claimants on behalf of its many insurance customers each year. On an item by item basis, our role in working between the adjuster and claimant as an unbiased third-party is to independently assess and value all of the non-restorable lost or damaged contents so fair market replacement cost value can be established fairly and accurately on all items.

Non-partisan approach on each & every claim.

Health & Safety

At edjuster, our Content Claims Specialists are frequently deployed at some of the most hazardous and dangerous loss/damage sites where they are tasked with the inventory and valuation of non-restorable contents on both personal and commercial claims. Quite often, our claims specialists are working in environments, which have been heavily damaged because of fire, water, catastrophe or other peril, and in some cases claims involving asbestos. In order to complete the claim, our claims specialists may be placing themselves in harm’s way.

Minimizing liability and risk and ensuring we are doing everything possible, as the industry’s leading content’s company to provide protection to our broad base of claims employees is of enormous priority to our organization and has become a significant aspect of our highly successful claims handling methodology.

We have developed the following health and safety guidelines for our field claims staff and have set a high standard for ensuring the health and safety of all team members at all times:

  • Ensuring proper company identification and badge display which are easily identified by claimants and other parties involved
  • A Health and Safety committee consisting of claims employees and management
  • Being familiar with the loss/damage site environment prior to entering and starting the work process
  • Wearing disposable DuPont™ Tyvek® coveralls, masks, gloves and safety boots to protect against all types of hazardous situations
  • Being prepared with flashlights, extra batteries, and a cell phone battery back-up in case on the scene longer than expected
  • Participation in Annual Fit Testing
  • Mandatory completion of Health & Safety training

Track record

For over a decade edjuster has honed the unique processes and relationships that, together with our unbiased approach, generate our fair, high caliber service results. In addition, edjuster’s outsourcing services are proven to reduce costs in two key financial areas: indemnity/pay out of claims and in the cost of claims processing. Overall, and regardless of the many different pricing models, edjuster offers the lowest ‘fee percentage of RCV’ in the contents sector and the greatest value.

What separates edjuster from all other contents providers is its long-standing dispute-free track record – an achievement unmatched by any other!

We also provide leading cycle time performance standards, which vary depending on the type and size of claim. The claims settlement periods are significantly faster for our clients with edjuster, yet we are still able to provide high-levels of customer service and satisfaction to the claimant at the time of need.

edjuster has fostered unmatched comprehensive product data relationships with numerous key retail partners enabling us to source items with speed and ease. Our Like, Kind and Quality (LKQ) contents valuations are accurate and reliable, up-to-date and easily accessible. This translates into trusted claim reports, lower indemnity costs for insurers and an efficient and friendly process for claimants.

What our clients say

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edjuster's mission aligns directly with its brand promise for performance excellence guaranteed contents claims settlements.

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Simply put, this promise answers the demands of all parties concerned: insurers, adjusters and policyholders. We’re proud to be aligned with a vision that recognizes the importance of providing unparalleled contents claims services. Practically this translates into accuracy, consistency, improved cycle times, and most importantly, the reassurance of dispute-free insurer and policyholder claims settlements and satisfaction on every claim handled.
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