Why edjuster

Performance Excellence Guarantee

edjuster Performance Excellence Guarantee (PEG) Program is a unique and market-first program, dedicated to delivering a superior claims settlement experience for both insurers and policyholders.

With a performance-based approach offered to customers, it is the first program of its kind in the area of contents claims handling services. It is designed to add incentive to improve consistency and to increase accountability and commitment at the vendor level, on all claims handling services performed.

Under the terms of its Service Performance Excellence Program, edjuster guarantees it will meet its performance standards on each and every claim assigned – all key performance metrics will be met on 100% of all claims or our customers will not be invoiced.

Based on achieving a clearly defined set of performance metrics, consistently on all claims, edjuster’s PEG program aims to relieve the stress and concern that can be experienced during the claims settlement process, to deliver peace of mind and complete satisfaction to all involved, and to ensure there is real, tangible value provided at the vendor level to meet the service expectations of all clients.

This program speaks to our integrity as a leader, our commitment to value and the strength of our service methods to consistently deliver on our brand promise of ‘fast, fair, dispute-free’ claims. This program demonstrates complete confidence in our ability to far exceed the levels of performance currently expected by the industry, without fail and supports our brand promise across all areas of our claims handling services.

Our Coverage

Full coverage across most US states (and all Canadian provinces):

• Our boots-on-the-ground professionals go onsite at any time (including CATs and sparsely resourced or difficult to access areas) augmenting insurer staff by working directly with policyholders to capture and/or reconstruct inventories of lost items
• Our highly trained specialists do all the contents legwork, from inventory to LKQ assessment, helping to reduce cycle time — compressing the process from months to days
• Our specialists are trained to handle especially complex scenarios, including hoarder claims, elderly and sick insureds, public adjuster losses, language issues as well as high net worth losses
• Detailed inventories are catalogued via headset, voice recorder and digital imaging and transcribed into an easy to read and understand reports
• Nationwide coverage ensures specialists help you deliver immediate response within all U.S. states (and Canadian provinces), frequently within 24 hours of a peril

Non-partisan approach on each & every claim.

Health & Safety

At edjuster, our Content Claims Specialists are frequently deployed at some of the most hazardous and dangerous loss/damage sites where they are tasked with the inventory and valuation of non-restorable contents on both personal and commercial claims. Quite often, our claims specialists are working in environments, which have been heavily damaged because of fire, water, catastrophe or other peril, and in some cases claims involving asbestos. In order to complete the claim, our claims specialists may be placing themselves in harm’s way.

Minimizing liability and risk and ensuring we are doing everything possible, as the industry’s leading content’s company to provide protection to our broad base of claims employees is of enormous priority to our organization and has become a significant aspect of our highly successful claims handling methodology.

We have developed the following health and safety guidelines for our field claims staff and have set a high standard for ensuring the health and safety of all team members at all times:

• Ensuring proper company identification and badge display which are easily identified by claimants and other parties involved
• A Health and Safety committee consisting of claims employees and management
• Being familiar with the loss/damage site environment prior to entering and starting the work process
• Wearing disposable DuPont™ Tyvek® coveralls, masks, gloves and safety boots to protect against all types of hazardous situations
• Being prepared with flashlights, extra batteries, and a cell phone battery back-up in case on the scene longer than expected
• Participation in Annual Fit Testing
• Mandatory completion of Health & Safety training

Track record

For over a decade edjuster has honed the unique processes and relationships that, together with our unbiased approach, generate our fair, high caliber service results. In addition, edjuster’s outsourcing services are proven to reduce costs in two key financial areas: indemnity/pay out of claims and in the cost of claims processing. Overall, and regardless of the many different pricing models, edjuster offers the lowest ‘fee percentage of RCV’ in the contents sector and the greatest value.

What separates edjuster from all other contents providers is its long-standing dispute-free track record – an achievement unmatched by any other!

We also provide leading cycle time performance standards, which vary depending on the type and size of claim. The claims settlement periods are significantly faster for our clients with edjuster, yet we are still able to provide high-levels of customer service and satisfaction to the claimant at the time of need.

edjuster has fostered unmatched comprehensive product data relationships with numerous key retail partners enabling us to source items with speed and ease. Our Like, Kind and Quality (LKQ) contents valuations are accurate and reliable, up-to-date and easily accessible. This translates into trusted claim reports, lower indemnity costs for insurers and an efficient and friendly process for claimants.