Our VISION, quite simply, is to be: “The property claims industry’s premier contents company, offering superior Software, Service and Product Fulfillment Solutions to insurers and their claimants everywhere.”
To us, this means providing the highest possible levels of performance and the greatest possible value to our clients. Our aim is to become the most trusted, recognized, innovative and successful contents company anywhere in the world where our solutions are applicable.
We know that our success is built on staying true to our core values:
Ultimately, our aspiration is that edjuster is recognized as an essential component in all industry leading contents insurance strategies.
We know we will achieve this only by delivering our brand promise to every single claim evaluation. Our mission is to achieve 100% dispute-free claim settlements for our insurer clients and their policyholders across all our evaluations.
Our most valued resource is our people. We recognize that our mission to achieve 100% dispute-free claim settlements for our insurer clients and their policyholders can only be achieved with their involvement and commitment. As such, we are equally committed to them; the personal and professional growth of our employees will naturally align with our corporate growth and success.
In 2000, Andy Williams recognized a distinct need in the insurance industry for a simpler, faster and more accurate method of assessing property claims and establishing settlements fairly. Understanding the problems well, the solutions were clear and edjuster was formed based on a ‘best-practice’ professional outsourcing service methodology and innovative proprietary technology approach for the property claims industry.
edjuster’s early-stage reputation was built on the industry’s most challenging high severity fire and water loss and damage claims. Our success in this highly sensitive and problematic area of claims handling gave us the intimate understanding and vital experience needed to provide the same quality of fast, fair dispute-free claims settlements across all types and sizes of claims.
Over the years, thanks to astute business practices and through building a team of professional, highly trained contents specialists, edjuster has gained momentum in regional, national and international markets and has earned the reputation as North America’s most reliable and consistent contents company. Today edjuster is endorsed by numerous corporations, large and small, as the industry’s leading solutions-company for contents claims handling. Our track record is second to none in the industry and at present our performance on claims is unmatched by any other.
edjuster’s vision of fast, fair, dispute-free claims settlements is a brand promise our company extends on each and every claim assigned. This vision, combined with our goal of high-quality performance on 100% of all claims assigned to us each year has become a key factor in allowing us to continue to win business and increase market share.
As the CEO of edjuster Inc., Andy brings 20 years of experience as an entrepreneur and executive operating in the property claims and contents sector. Through the use of specialized services and software Andy is responsible for introducing new, modernized concepts for the efficient, effective and friendly resolution of content’s claims to the Canadian property claims industry some thirteen years ago. Over the past eight years as President and CEO, and through establishing key strategic alliances, Andy has directed the company’s development from startup to its current Canadian market, national leadership position, successfully acquiring The Claims Network and expanding operations into the US market. Prior to founding edjuster, Andy spent three years in software development with Supply and Service Canada and six years developing, managing and marketing solutions as VP of Claims with ICA Inc.
Doug has twenty-nine years of progressive business experience in the insurance industry in the areas of claims, underwriting, sales and marketing, risk management and general business management. Doug started his career with Firemans Fund/Wellington and remained there until 1995 when he joined St Paul Fire & Marine first as VP of Claims and Loss Control followed by VP Sales and Loss Control. In late 2000 Doug joined edjuster as VP of Sales and Marketing while the company was still in its early development stages. edjuster has since expanded from an Ontario-based company to its current position as Canada’s leading contents Company.
Peter leads the financial operations at edjuster. In addition to over 10 years’ experience as a financial controller, Peter has 20 years of business experience as a Systems Consultant. With this wealth of experience across many industries, companies, and with people at all levels, Peter has been able to strategically impact many organizations whether through implementing core ERP systems, designing custom integrated applications, developing new business processes, providing detailed data analysis or designing financial report systems. Peter holds a Bachelor of Commerce degree with a major in Accounting and Finance, and is certified in several software applications.
Robert brings a wealth of experience in software technologies and engineering practices, with a focus in desktop and server software, IT systems operations, and secure mobile operating system development. With over 20 years of experience leading software development teams in the enterprise telecommunications and mobile device sectors, this expertise will be a great benefit to the team at edjuster. As a co-founder and long-term employee of Objectworld, Robert was responsible for the original development and ongoing product evolution, including R&D management, product testing, customer support, and IT operations. At BlackBerry, Robert was an influential figure in the development of a secure mobile operating system, leading software architectural design and driving improvements in software engineering practices. Robert holds a Bachelors degree in Mathematics in Computer Science with Electrical Engineering Electives from the University of Waterloo.
Melanie has 16 years of experience in the insurance industry having begun her career as a claims administrator at Service d’ajusteur M. Brown ltée while completing her studies at Concordia University. Melanie then moved into the independent adjusting field during the 1998 Ice Storm in Montreal and continued her on-the-job training learning the ins and outs of all types of claims from residential and commercial property to transport and liability. While working as an independent adjuster Melanie also managed SIR claims for one of Canada’s largest financing companies from 2000 until 2007, when she joined edjuster as their first Quebec Contents Claims Specialist. In demonstrating strong business development and management skills Melanie has since advanced to the position of Regional Manager, Field Claims Atlantic, Quebec and the Western Provinces.
Jeff brings over 22 years of professional experience in a variety of management, product management, marketing, and supporting roles. With more than 15 years of product management experience, Jeff has gained invaluable insight into the human experience of applications, business process integration, and user experience (UX). Prior to joining edjuster, he was responsible for defining next generation unified communications solutions that bridge the gap between IP voice and video communications solutions and enterprise IT infrastructure. Jeff’s professional career includes working with a number of private sector companies; including ADTRAN, Objectworld, Nokia and Mitel. In addition, Jeff holds a Bachelor of Science degree (with Honors) in Electrical Engineering from Queen’s University.
Dennis has over 26 years experience in the insurance industry. He recently joined edjuster as Director of Strategy and Operations. Squibb started out as a claim representative trainee with Foremost Insurance Company and eventually became the Specialty Claims VP. He lead the CAT organizations for Farmers and Foremost and helped develop the industry leading catastrophe team. Dennis finished his tenure with Farmers Insurance as AVP of Inside and Centralized property operations. He was instrumental in merging the 2 organizations - Farmers and Foremost, creating the Farmers Contents Team, building the structure for inside handling and centralizing the Theft operation. Prior to Foremost and Farmers, Squibb worked for Rockwood Insurance Company as a worker's compensation adjuster.
Tasneem is a seasoned HR Professional with over 10 years of experience working for small and large, global organizations. She offers in-depth knowledge and expertise across the full span of HR functions, with an emphasis on developing policies and programs for a global workforce, managing and offering expert advice on total rewards and talent acquisition in order to attract, engage and retain top talent. She is a strategic HR professional who thrives on promoting a compelling vision, provides a sense of direction and aligns HR initiatives directly with business objectives and needs. She is very passionate about employee engagement and motivation, which is founded on the belief that employees are the most valuable asset of any organization. She holds a Bachelor of Arts degree from the National University of Bangladesh, a Certificate in HR Management from McGill University and a Master's degree in Global HR Management from the University of Liverpool, with a focus on Performance Management, Organizational Learning and Development, Finance Management, Recruitment and Cross-Cultural Management.
Karen, in her consulting role with edjuster, is a multi-faceted marketer, blending media/PR support and communications with marketing program management. Karen has over 17 years of experience in technology and services marketing, supporting a variety of clients and industries to help them achieve their marketing objectives and business goals.
Kevin brings 38 years of insurance experience, with the majority of it directly dealing with claims of all varieties and complexities. Kevin began his insurance career in the mail room of the old home of New York Insurance Company in Toronto in 1975. He then moved on to the more challenging area of property field claims adjusting as both an independent adjuster and as an insurance company adjuster achieving his FCIP designation along the way. Kevin spent 5 years as a Senior Claims Consultant with Munich Re-insurance Company prior to joining edjuster in 2005 during the catastrophic Toronto flooding. In demonstrating strong business development and management skills Kevin has since advanced to the position of Regional Manager, Field Claims Central Canada.
Tyler has a wide array of insurance experience, starting his career as an auto underwriting processor in 1997. Over the following eight years he held positions as an auto underwriter and then as a licensed agent and financial representative. After taking a few years away from insurance to operate his own restoration contracting business, he returned to the insurance industry with The Claims Network in 2011. Through edjuster's 2012 acquisition of The Claims Network, Tyler had the esteemed privilege of being the only US-based field representative to continue on with the company. Through strong performance over the past two years Tyler advanced with the growth of edjuster's developing US market and was promoted to the position of Regional Manager during early 2014.
Barry is a seasoned marketing executive with over 20 years of marketing, development and management experience. With more than 15 years of property claims industry experience, Barry has gained a keen understanding of the contents valuation business and the related challenges facing insurers. Barry’s vast insurance background and management experience includes President of The Claims Network, one of Canada’s leading contents companies based out of Winnipeg, MB prior to being acquired by edjuster in 2012.
Paul has over 21 years of sales experience in the Property and Casualty insurance industry. With Paul’s extensive sales background and industry experience, he will play an integral role and become a key contributor in the expansion of edjuster's claims handling services and exclaim software licensing in edjuster’s developing US market. Based out of Naperville, IL, Paul holds a business degree in Marketing from Northern Illinois University.
Tracey began her career with edjuster in 2008, as a Claims Pricing Assistant where she quickly developed as one of the team’s top performers. During 2009, Tracey received a promotion to the role of Contents Claims Specialist operating in edjuster's in-house claims department, where she assumed a leadership role which centered on providing excellent customer service as well as a direct support role to her in-house claims Manager. In December of 2013, Tracey was again promoted, this time to Claims Supervisor, in-house claims processing. Tracey’s previous administrative positions in the private sector have provided her with a great wealth of experience and the opportunity to develop tremendous organizational skills, both of which she applies to her day-to-day job duties at edjuster.
David immigrated to Canada in 1977 to work at Bell Northern Research and has worked in the high-tech sector ever since, initially in the corporate world and then operating his own companies. David founded Plaintree in 1988 and built the first silicon based Ethernet switches that enabled him to take the company public in 1993. That year David then went on to become the founder of Loran where he developed the first self-determining network management system, that was sold to Peregrine systems for seven years later in 2000. In 2001 David took over as CEO of a failing public company, Sigem, that was renamed Mobile Knowledge and restructured into a successful private company providing in-vehicle dispatch management systems for taxi companies. In 2004 David picked up the pieces of a small software communications company Objectworld and rebuilt it into a successful unified communications company, that was then sold to Adtran in 2009. David has been a key, contributing director with edjuster since 2003.
As the Founder and CEO of edjuster Inc., Andy brings 20 years of experience as an entrepreneur and executive operating in the property claims and contents sector. Through the use of specialized services and software Andy is responsible for introducing new, modernized concepts for the efficient, effective and friendly resolution of content’s claims to the Canadian property claims industry some thirteen years ago. Over the past eight years as President and CEO, and through establishing key strategic alliances, Andy has directed the company’s development from startup to its current Canadian market, national leadership position, successfully acquiring The Claims Network and expanding operations into the US market. Prior to founding edjuster, Andy spent three years in software development with Supply and Service Canada and six years developing, managing and marketing solutions as VP of Claims with ICA Inc.
Girvan Patterson is C.E.O. of GaN Systems Inc, a leading developer of gallium nitride power switching semiconductors. An electrical engineer by training, he has nearly fifty years of experience in the telecommunications and data networking fields and thirty years public company board experience. In 1977, Girvan came to Canada to join Bell-Northern Research where he headed up the successful development of CAD/CAM tools for BNR and their subsequent deployment into Nortel as part of the Digital World rollout. Since then he has gone on to a successful business career, as co-founder and executive in six companies prior to GaN Systems: Orcatech Inc, and Vertigo Systems, both makers of graphics workstations; ATS Communications, an infra-red networking company; Plaintree Systems Inc, a pioneer in Ethernet switching; Northland Systems Training Inc. and the Leitrim Group Inc. In the course of this career he has undertaken four IPOs on the TSX and NASDAQ. Girvan currently serves on the boards and audit committees of two public companies: Plaintree Systems Inc and Intertainment Media Inc. and the non-profit Pearson Peacekeeping Centre. Educated at Manchester and Aston Universities, Girvan is a Chartered Engineer, and the author of several patents and numerous articles on engineering, aviation and the wine industry.
Gary Jessop is a director and corporate secretary of edjuster and also legal counsel to the Company. He is a partner of the Ottawa based law firm Jessop & Proulx LLP. Prior to forming Jessop & Proulx LLP in January 2013 with Randy Proulx, Gary spent 22 years in the business law group of Blake, Cassels & Graydon LLP (15 years as a partner). Gary’s practice includes corporate and commercial as well as securities law. Gary holds a B.Comm from Carleton University and a law degree (LL.B) from the University of Ottawa. Gary is a member of the Law Society of Upper Canada.
Jean Pierre has lead the research and development program at edjuster since 2003. JP’s career as a Senior Software Developer spans over 25 years and involves time spent with a number of private sector companies and at various levels of government. Prior to his career with edjuster, JP was Senior Developer with Peregrine System and he co-founded Influatec Systems in 1987 where he lead the research and development effort for thirteen years until it was sold to FreeBalance. JP holds a IT and ME degree from Université du Québec à Hull and Université Laval.
edjuster is seeking employees-candidates to join its network of claims staff in becoming a Content Claims Specialist. The role involves a work from home environment, with the majority of the employee’s time spent in the field at loss/damage sites inventorying and valuing damaged, non-restorable contents on personal and commercial claims. The position of ‘Content Claims Specialist’ requires applicants to be well organized, professional, have a strong work ethic and the ability to work in harsh conditions, which are common in this business due to damage caused by water and fire. A Secondary School diploma, as well as strong communication and computer skills, (MS Office/Outlook, etc.) are also a must. Representatives must have a valid driver’s license along with a reliable and well-maintained vehicle. Hi-Speed Internet access is necessary. Some prior background / experience in the Property claims industry would be considered an asset. The position involves regular travel. Some infrequent overnight travel and time away from home can also be expected. This employment opportunity comes with a highly competitive compensation package. All training and related costs, as well as all home office and field equipment are provided by the Company. Please be advised, only qualified applicants selected to participate in the interview process will be contacted. Please submit your CV and cover letter to firstname.lastname@example.org
In the role of a Senior Web Application Developer, you will be responsible for the development and enhancement of web applications that are part of edjuster’s product and software service offerings.
In the role of an IT Helpdesk and Product Support Specialist, you will be responsible for providing support on our IT equipment and infrastructure to our internal users. In addition, you will also be responsible for providing technical support and operational support for our SaaS insurance software offering (exclaim) to both internal and external customers.
As part of that role, work activities include, but are not limited to the following:
● Provide phone, email and in-person support for our internal staff for IT equipment, software and services, including the following:
○ Google Apps (Gmail, Drive, etc.)
○ Windows Accounts and Domain
○ Microsoft Office (Outlook, etc.)
○ Account creation, resets, etc.
○ VoIP phone system, VoIP phones, and softphones
○ Printer setup, and print management
○ Virus/malware disinfection, monitoring
○ Computer/workstation preparation, and deployment
○ Cell phones
○ “How to” training to resolve employee questions
● Provide phone and email support for our internal and external customers of our SaaS insurance software offering (ex-claim) for the following:
○ Operational and technical issue resolution
○ “How to” training to resolve customer questions
○ System administration (account creation, account resets, etc.)
● Prepare, document, review and publish operational procedures and self-help material for IT systems and exclaim usage.
● Work with technical resources and partners to resolve technical issues.
● Work with vendors, partners, and customers to make recommendations on system improvement.
● Support purchasing, deployment, maintenance, and recovery of cell phones and related services.
● Support computer and electronic equipment purchasing and maintenance.
● Support server software, virtual machine hosts and clients, network systems, firewalls, wifi access points, including issue resolution, improvement planning and deployment, script writing and automation, and day-to-day monitoring.
● On an ongoing basis, update technical knowledge and skills through the use of in-house and/or external training courses, reading materials and self-driven research and investigation.
● College diploma or equivalent training in an Information Technology field.
● Bilingual in English and French, both written and spoken, with the ability to perform the job function in both languages.
● Must be good at explaining and walking through technical procedures with non-technical staff.
● Minimum of 3 years of experience in technical support or IT help desk role.
● Minimum of 2 years of hands-on experience maintaining and supporting computer systems.
● Experience in managing desktop and server operating systems (specifically Windows Server and desktop products).
● Experience with network setup, IP routing, firewall configuration, and Wifi AP setup and administration.
● Experience with Remote Management and deployment tooling.
● Experience with PowerShell for system administration, monitoring and auditing.
● Experience with Unix command line tooling and scripting (sed, awk, bash, etc.).
● Experience supporting and deploying VoIP phone systems.
● Knowledge of Linux server maintenance.
● Demonstrated ability to get to the root cause of problems, search out solutions to issues, and solve problems independently.
● Demonstrated willingness and desire to learn new techniques and approaches, take on new challenges, and drive forward solutions, products and processes.
● Ability to communicate effectively verbally and in writing in English and French.