Company
 

Company

OUR VISION
OUR VISION

Our VISION, quite simply, is to be: “The property claims industry’s premier contents company, offering superior Software, Service and Product Fulfillment Solutions to insurers and their claimants everywhere.”

To us, this means providing the highest possible levels of performance and the greatest possible value to our clients. Our aim is to become the most trusted, recognized, innovative and successful contents company anywhere in the world where our solutions are applicable.

OUR VALUES
OUR VALUES

We know that our success is built on staying true to our core values:

  • Integrity: We value integrity, trustworthiness and ethical behavior in all that we do. We are committed to truthfulness, fairness and honesty in our internal and external relationships, communications and transactions.
  • Teamwork: We listen and respect each other while working together to achieve mutually beneficial results.
  • Excellence: We strive for excellence and quality in everything we do. We take ownership of our internal and external customers’ needs and are accountable for delivering timely and professional service
  • Results-orientation: We work with immediacy and commitment to be successful from individual and organizational perspectives.
  • Adaptability: We adjust planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
OUR MISSION
OUR MISSION

Ultimately, our aspiration is that edjuster​ is recognized as an essential component in all industry leading contents insurance strategies.

We know we will achieve this only by delivering our brand promise to every single claim evaluation. Our mission is to achieve 100% dispute-free claim settlements for our insurer clients and their policyholders across all our evaluations.

Our most valued resource is our people. We recognize that our mission to achieve 100% dispute-free claim settlements for our insurer clients and their policyholders can only be achieved with their involvement and commitment. As such, we are equally committed to them; the personal and professional growth of our employees will naturally align with our corporate growth and success.

Background

In 2000, Andy Williams recognized a distinct need in the insurance industry for a simpler, faster and more accurate method of assessing property claims and establishing settlements fairly. Understanding the problems well, the solutions were clear and edjuster was formed based on a ‘best-practice’ professional outsourcing service methodology and innovative proprietary technology approach for the property claims industry.

edjuster’s early-stage reputation was built on the industry’s most challenging high severity fire and water loss and damage claims. Our success in this highly sensitive and problematic area of claims handling gave us the intimate understanding and vital experience needed to provide the same quality of fast, fair dispute-free claims settlements across all types and sizes of claims.

Over the years, thanks to astute business practices and through building a team of professional, highly trained contents specialists, edjuster has gained momentum in regional, national and international markets and has earned the reputation as North America’s most reliable and consistent contents company. Today edjuster is endorsed by numerous corporations, large and small, as the industry’s leading solutions-company for contents claims handling. Our track record is second to none in the industry and at present our performance on claims is unmatched by any other.

edjuster’s vision of fast, fair, dispute-free claims settlements is a brand promise our company extends on each and every claim assigned. This vision, combined with our goal of high-quality performance on 100% of all claims assigned to us each year has become a key factor in allowing us to continue to win business and increase market share.

Executive team

As the CEO of edjuster​ Inc., Andy brings 20 years of experience as an entrepreneur and executive operating in the property claims and contents sector. Through the use of specialized services and software Andy is responsible for introducing new, modernized concepts for the efficient, effective and friendly resolution of content’s claims to the Canadian property claims industry some thirteen years ago. Over the past eight years as President and CEO, and through establishing key strategic alliances, Andy has directed the company’s development from startup to its current Canadian market, national leadership position, successfully acquiring The Claims Network and expanding operations into the US market. Prior to founding edjuster​, Andy spent three years in software development with Supply and Service Canada and six years developing, managing and marketing solutions as VP of Claims with ICA Inc.

Doug has twenty-nine years of progressive business experience in the insurance industry in the areas of claims, underwriting, sales and marketing, risk management and general business management. Doug started his career with Firemans Fund/Wellington and remained there until 1995 when he joined St Paul Fire & Marine first as VP of Claims and Loss Control followed by VP Sales and Loss Control. In late 2000 Doug joined edjuster as VP of Sales and Marketing while the company was still in its early development stages. edjuster has since expanded from an Ontario-based company to its current position as Canada’s leading contents Company.

Peter leads the financial operations at edjuster. In addition to over 10 years’ experience as a financial controller, Peter has 20 years of business experience as a Systems Consultant. With this wealth of experience across many industries, companies, and with people at all levels, Peter has been able to strategically impact many organizations whether through implementing core ERP systems, designing custom integrated applications, developing new business processes, providing detailed data analysis or designing financial report systems. Peter holds a Bachelor of Commerce degree with a major in Accounting and Finance, and is certified in several software applications.

Robert brings a wealth of experience in software technologies and engineering practices, with a focus in desktop and server software, IT systems operations, and secure mobile operating system development. With over 20 years of experience leading software development teams in the enterprise telecommunications and mobile device sectors, this expertise will be a great benefit to the team at edjuster. As a co-founder and long-term employee of Objectworld, Robert was responsible for the original development and ongoing product evolution, including R&D management, product testing, customer support, and IT operations. At BlackBerry, Robert was an influential figure in the development of a secure mobile operating system, leading software architectural design and driving improvements in software engineering practices. Robert holds a Bachelors degree in Mathematics in Computer Science with Electrical Engineering Electives from the University of Waterloo.

Melanie has over twenty years of experience in the insurance industry, having begun her career in 1998 as a claims administrator at Service d’ajusteur M. Brown ltée while completing her studies at Concordia University. Melanie then moved into the independent adjusting field during the 1998 Ice Storm in Montreal and continued her on-the-job training learning the ins and outs of all types of claims from residential and commercial property to transport and liability. While working as an independent adjuster Melanie also managed SIR claims for one of Canada’s largest financing companies from 2000 until 2007, when she joined edjuster​ as their first Quebec Contents Claims Specialist. In demonstrating strong business development and management skills Melanie has since advanced to the position of Senior Director of Operations for the company.

Jeff brings over 22 years of professional experience in a variety of management, product management, marketing, and supporting roles. With more than 15 years of product management experience, Jeff has gained invaluable insight into the human experience of applications, business process integration, and user experience (UX). Prior to joining edjuster​, he was responsible for defining next generation unified communications solutions that bridge the gap between IP voice and video communications solutions and enterprise IT infrastructure. Jeff’s professional career includes working with a number of private sector companies; including ADTRAN, Objectworld, Nokia and Mitel. In addition, Jeff holds a Bachelor of Science degree (with Honors) in Electrical Engineering from Queen’s University.

Dennis has over 26 years experience in the insurance industry. He joined edjuster in 2017 and is the Senior Director of Strategy and Operations. Squibb started out as a claim representative trainee with Foremost Insurance Company and eventually became the Specialty Claims VP. He led the CAT organizations for Farmers and Foremost and helped develop the industry leading catastrophe team. Dennis finished his tenure with Farmers Insurance as AVP of Inside and Centralized property operations. He was instrumental in merging the 2 organizations – Farmers and Foremost, creating the Farmers Contents Team, building the structure for inside handling and centralizing the Theft operation. Prior to Foremost and Farmers, Squibb worked for Rockwood Insurance Company as a worker’s compensation adjuster.

Angela Plater is the Security and Compliance Officer at edjuster. Angela’s extensive experience both in cybersecurity, compliance, risk and leadership is pivotal in the development of edjuster’s Security and Compliance Scorecard as well as establishing a risk management ecosystem. Prior to joining edjuster, Angela has held key cybersecurity roles including Director Information Security at MindBridge Analytics Inc., Consultant at Nakisa and Security & Compliance Program Manager at Pythian. Her passion for cybersecurity extends outside of work and she can be found volunteering at #BSidesOttawa, mentoring, and promoting workforce diversity and the advancement of women.

Karen, in her consulting role with edjuster, is a multi-faceted marketer, blending media/PR support and communications with marketing program management. Karen has over 17 years of experience in technology and services marketing, supporting a variety of clients and industries to help them achieve their marketing objectives and business goals.

Management team

Tyler has a wide array of insurance experience, starting his career as an auto underwriting processor in 1997. Over the following eight years he held positions as an auto underwriter and then as a licensed agent and financial representative. After taking a few years away from insurance to operate his own restoration contracting business, he returned to the insurance industry with The Claims Network in 2011. Through edjuster’s 2012 acquisition of The Claims Network, Tyler had the esteemed privilege of being the only US-based field representative to continue on with the company. Through strong performance over the past two years Tyler advanced with the growth of edjuster’s developing US market and was promoted to the position of Regional Manager during early 2014.

Barry is a seasoned marketing executive with over 20 years of marketing, development and management experience. With more than 15 years of property claims industry experience, Barry has gained a keen understanding of the contents valuation business and the related challenges facing insurers. Barry’s vast insurance background and management experience includes President of The Claims Network, one of Canada’s leading contents companies based out of Winnipeg, MB prior to being acquired by edjuster​ in 2012.

Paul has over 21 years of sales experience in the Property and Casualty insurance industry. With Paul’s extensive sales background and industry experience, he will play an integral role and become a key contributor in the expansion of edjuster’s claims handling services and exclaim software licensing in edjuster’s developing US market. Based out of Naperville, IL, Paul holds a business degree in Marketing from Northern Illinois University.

Tracey began her career with edjuster in 2008, as a Claims Pricing Assistant where she quickly developed as one of the team’s top performers. During 2009, Tracey received a promotion to the role of Contents Claims Specialist operating in edjuster’s in-house claims department, where she assumed a leadership role which centered on providing excellent customer service as well as a direct support role to her in-house claims Manager. In December of 2013, Tracey was again promoted, this time to Claims Supervisor, in-house claims processing. Tracey’s previous administrative positions in the private sector have provided her with a great wealth of experience and the opportunity to develop tremendous organizational skills, both of which she applies to her day-to-day job duties at edjuster.

Careers

Our Brand Promise

Each member of the edjuster​ team takes our vision, mission, and core values to heart as we strive to continuously improve our services and technology and thereby sustain the growth of our business.

Providing Nation-wide Support

In ten years, we have grown to be the industry’s only full-solutions contents company, providing nation-wide service coverage to support the business requirements of the industry’s top insurers.

Equal Opportunity Employer

Come join our team and help us grow. edjuster​ is an equal opportunity employer. We ensure there is equal opportunity for all our employees and applicants for employment in accordance with the Ontario Human Rights Code. All individuals are encouraged to apply.

Due to continuous growth, edjuster is looking to fill positions across North America.

In the event that you are not contacted directly, your application will be retained for consideration for future opportunities. While we wish to thank all applicants for their interest, however, only those selected for an interview will be contacted.

edjuster is committed to equal opportunity in aspects of employment for applicants and employees without regard to race, colour, creed, religion, gender, sexual orientation, marital status, family status, pregnancy, age, disability/handicap, record of offences, or any other characteristic protected by law. Accommodations are available during the recruitment process. Applicants contacted for an interview are requested to make their needs known in advance.

CONTENT CLAIMS SPECIALIST

edjuster is seeking employees-candidates to join its network of claims staff in becoming a Content Claims Specialist. The role involves a work from home environment, with the majority of the employee’s time spent in the field at loss/damage sites inventorying and valuing damaged, non-restorable contents on personal and commercial claims. The position of ‘Content Claims Specialist’ requires applicants to be well organized, professional, have a strong work ethic and the ability to work in harsh conditions, which are common in this business due to damage caused by water and fire. A Secondary School diploma, as well as strong communication and computer skills, (MS Office/Outlook, etc.) are also a must. Representatives must have a valid driver’s license along with a reliable and well-maintained vehicle. Hi-Speed Internet access is necessary. Some prior background / experience in the Property claims industry would be considered an asset. The position involves regular travel. Some infrequent overnight travel and time away from home can also be expected. This employment opportunity comes with a highly competitive compensation package. All training and related costs, as well as all home office and field equipment are provided by the Company. Please be advised, only qualified applicants selected to participate in the interview process will be contacted. Please submit your CV and cover letter to careers@e-djuster.com

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    Senior Web Application Developer

    edjuster is seeking employees-candidates to join its network of claims staff in becoming a Senior Web Application Developer. The role involves a work from home environment, you will be responsible for the development and enhancement of web applications that are part of edjuster’s product and software service offerings. The position of ‘Senior Web Application Developer’ requires applicants to demonstrate the ability to get to the root cause of problems, search out solutions to issues, and solve problems independently. A Bachelor’s degree or higher in software-development related technical field, as well as a minimum of 8 years’ experience in a full-time software development role and 2 years’ experience developing web applications using HTML5, Javascript, and Java Server Pages are also a must. As this is a senior role, experience mentoring junior software developers in past professional roles is essential. Experience with unit test systems and unit test development and mocking would be considered an asset. Hi-Speed Internet access is necessary. This employment opportunity comes with a highly competitive compensation package. All training and related costs, as well as all home office equipment are provided by the Company. Please be advised, only qualified applicants selected to participate in the interview process will be contacted. Please submit your CV and cover letter to careers@e-djuster.com

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      Business Analyst

      edjuster is seeking employees-candidates to join its network of claims staff in becoming a Business Analyst. The role involves a work from home environment, where you will perform business and productivity analyses, conduct research and organizational studies, and develop methods and procedures which relate to either manual or automated systems or methodologies, and makes recommendations to improve department and corporate effectiveness and efficiency. The position of ‘Business Analyst’ requires applicants to identify and document requirements, user stories for integration, development, and enhancement of application systems. Assist in project planning, identification, and tracking of risks and issues. Review, analyze, and create detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer systems. A Bachelor’s degree in Business Administration or the equivalent combination of education and experience are a must. One to three years of professional experience that provided a working knowledge of applied business analysis concepts, reporting methods, general business practices and procedures, as well as basic knowledge of the assigned business unit. Hi-Speed Internet access is necessary. This employment opportunity comes with a highly competitive compensation package. All training and related costs, as well as all home office and field equipment are provided by the Company. Please be advised, only qualified applicants selected to participate in the interview process will be contacted. Please submit your CV and cover letter to careers@e-djuster.com

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        Contact us

        • Note: If you wish to submit a claim request then you may do so by visiting the link "Submit a Claim" at top of the front page or clicking on the following link: Submit a Claim

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        Canadian office

        28 Concourse Gate, Suite 203, Ottawa, ON
        K2E 7T7 Canada

        claims@e-djuster.com
        1.866.779.5950

        United States office

        5335 Triangle Parkway, Peachtree Corners, GA
        50092 USA

        claims@e-djuster.com
        1.866.779.5950

        What our clients say

        Vision Image
        Heading Text

        edjuster's mission aligns directly with its brand promise for performance excellence guaranteed contents claims settlements.

        Paragraph Text
        Simply put, this promise answers the demands of all parties concerned: insurers, adjusters and policyholders. We’re proud to be aligned with a vision that recognizes the importance of providing unparalleled contents claims services. Practically this translates into accuracy, consistency, improved cycle times, and most importantly, the reassurance of dispute-free insurer and policyholder claims settlements and satisfaction on every claim handled.
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