News

edjuster’s Total Contents Program for Property Contents Claims Delivering High Value for Insurers

Led by Industry Executive Dennis Squibb, program exceeds initial goals

NASHVILLE, TN—edjuster, North America’s leading provider of SaaS-based software and services to the property contents insurance marketplace, today announced the updated success metrics for its ‘Total Contents’ program–covering all aspects of property contents, from start to finish.

edjuster launched its Total Contents solution for property contents claims over a year ago, led by industry executive Dennis Squibb, who has over 25 years of experience managing property claims. Total Contents supports insurers and their contractor partners to manage all aspects of contents claims– ensuring the greatest level of streamlining, cost control and transparency– enabling adjusters to do more from the desk.

Proven Results:

  • 66% accuracy improvement–significant, measurable cost improvements are being realized through reduced claim RCV driven by more items being directed to cleaning, restoration and repair
  • 28% improvement in cycle times—greater collaboration with contractors has allowed for improved management of the field process and tighter control across all aspects of the field contents workflow – the result is significant reductions in contents manipulation  costs
  • 100% performance excellence guaranteed—engaging in edjuster’s Total Contents process enables adjusters to do more from the desk without the risk of losing control of claims

After one year of managing Total Contents operations, the team has completed hundreds of contents inventories, totaling over $4.1M in RCV, with a documented claim payout of $1.4M due to repairing or restoring items versus replacing. One particular claim provided a cost accuracy of almost 71%. If the insurer had not chosen the Total Contents solution, they would certainly have exceeded policy limits.

“Our experience working with the Total Contents team at edjuster has been consistently efficient and reliable,” said Michael Wiseman, Property Claims, Germania Insurance, “The edjuster reps are professional and respectful of our clients, and are fully transparent with weekly claims reports that are accurate and fair. We are confident that our claims are in good hands with the edjuster team, as the Total Contents program has already delivered great value to our organization.”

“Our mission is to offer the most modern, innovative and complete approach to contents claims handling in North America. These impressive results have only helped to validate our leadership position in the contents inventory space,” said Dennis Squibb, Senior Director of Strategy & Operations, edjuster. “We look forward to further improving and simplifying the complex contents management process in the field for insurers and policyholders.”

Total Contents is supported by edjuster’s trusted partner network that provides: controlled pack outs, textile cleaning, hard wood restoration, electronics cleaning and the removal of all non-restorable contents–all in an effective, efficient and controlled manner.

To learn more about the success of the Total Contents program, download the overview. Contact us today to get started with a new approach to contents claims management.



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edjuster's mission aligns directly with its brand promise for performance excellence guaranteed contents claims settlements.

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Simply put, this promise answers the demands of all parties concerned: insurers, adjusters and policyholders. We’re proud to be aligned with a vision that recognizes the importance of providing unparalleled contents claims services. Practically this translates into accuracy, consistency, improved cycle times, and most importantly, the reassurance of dispute-free insurer and policyholder claims settlements and satisfaction on every claim handled.
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