28 Mar edjuster Streamlines Insurance Claims Process with Enhanced Digital Platform Release
Digital claims platform enhancements provide a smarter way for insurers and policyholders to process insurance claims
edjuster, a Crawford® Company and a leading North American provider of end-to-end services for the property contents insurance marketplace, today announced the latest release of their market-leading exclaim digital contents claims platform.
With this release, exclaim now offers advanced digital collaboration between the claim’s handler and the policyholder. Enhanced document sharing and live chat are now available in exclaim, fully optimizing the end-to-end claims process. These new features deliver reduced cycle time and manual efforts are eliminated. The enhanced platform offers a secure environment and provides more control over the information that is shared with the policyholder, which minimizes the number of communications outside of the exclaim platform.
In addition, this release provides direct fulfillment for the policyholder directly within the platform. Policyholders can source a product for replacement, add to cart and fulfill directly through the exclaim platform, greatly optimizing the claims process, and improving the overall customer experience with added efficiencies.
edjuster is powering the modern insurance claims experience with digital streamlining, enabling fast and easy processing of all content’s insurance claims—from high-frequency simple claims to high-severity, complex claims.
edjuster has the most comprehensive, technology-driven contents management program in the industry. Our contents solutions enable adjusters to manage claims from their desks or onsite with complete control allowing for cost efficiency and full transparency throughout the process. With this release, edjuster has delivered on the vision of a seamless and differentiated customer experience with a complete end-to-end digital process for claims settlement and fulfillment.
“This latest enhancement of our digital platform is truly industry-altering and furthers our commitment to help automate and standardize the entire end-to-end claims workflow,” said Andy Williams, edjuster’s CEO. “We are committed to the ongoing development effort associated with offering our insurers and policyholders the most intuitive and efficient claims process across all of North America in order to make their experience the best it can be.”
