News

edjuster Provides Support to Families Affected by Hurricane Michael in Florida

Total Contents service program delivers relief to hundreds of affected insureds

edjuster, North America’s leading provider of SaaS-based software and services to the property contents insurance marketplace, today announced the support received by insureds clients affected by Hurricane Michael in Florida, with its ‘Total Contents’ program–covering all aspects of property contents claims, from start to finish.

Hurricane Michael was the third-most intense Atlantic hurricane to make landfall in the United States and it was the strongest storm on record in the Florida Panhandle. Hurricane Michael caused at least $14.58 billion (2018 USD) in damages, with at least $3.3 billion in insurance claims in the U.S.

During catastrophic (CAT) situations such as the Hurricane Michael response, edjuster was able to respond quickly with a dispatch of onsite specialty claims managers to the affected region. The company’s proprietary Total Contents program supports insurers and their contractor partners in managing all aspects of contents claims– ensuring the greatest level of management, leakage control and streamlining– providing a high-level of transparency, edjuster’s Total Contents program benefitted hundreds of affected insureds, who were deeply impacted during such a catastrophic event as Hurricane Michael.

During Hurricane Michael, edjuster delivered the following benefits to affected homeowners and insurer partners:

  • Fast tracked CAT Response, resulting in overall reduction of claims cycle times and very positive customer feedback
  • A streamlined and efficient claims process with a fully managed salvageable contents component of all contents claims–saving time and money
  • Elimination of reliance on cleaning companies, with quick response estimates for cleaning of affected inventory items– resulting in faster settlements
  • A valued and measurable field service allowing adjusters to do more from the desk

“We were very thankful to be able to provide support and assistance to the affected claimants in the Florida region, following Hurricane Michael,” said Dennis Squibb, Senior Director of Strategy & Operations, edjuster. “Our Total Contents claims program is designed specifically to control the heavy costs associated with contents manipulation and to simplify the complex contents management process in the field for both insurers and policyholders, during challenging times such as this catastrophe. We continue to work with our service delivery partners and insurers to provide support where it is needed most, across all of North America.”

edjuster’s Total Contents program accurately determines restorable vs. non-restorable contents and is supported by edjuster’s trusted partner network that provides: controlled pack outs, textile cleaning, hard wood restoration, electronics cleaning and the removal of all non-restorable contents–all in an effective, efficient and controlled manner.

To learn more about our involvement with Hurricane Michael, download the overview. Contact us today to get started with a new approach to contents claims management.



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edjuster's mission aligns directly with its brand promise for performance excellence guaranteed contents claims settlements.

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Simply put, this promise answers the demands of all parties concerned: insurers, adjusters and policyholders. We’re proud to be aligned with a vision that recognizes the importance of providing unparalleled contents claims services. Practically this translates into accuracy, consistency, improved cycle times, and most importantly, the reassurance of dispute-free insurer and policyholder claims settlements and satisfaction on every claim handled.
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