edjuster Field Claims Team Manages Largest Catastrophic Content Claims Event in North America

Team responds to damages caused by the Texas Winter Freeze, managing thousands of claims resulting from frozen pipes and water damage

NASHVILLE, TENNESSEE— edjuster, a leading North American provider of end-to-end services for the property contents insurance marketplace, today announced that they have successfully completed processing thousands of property contents claims in Texas, resulting from the record-setting winter storm that wreaked havoc with water and fire claims.

In February, Texas faced an unprecedented weather event, resulting in the largest insurance claim event in the State’s history – bigger than Hurricane Harvey or any other hurricane or other storm. With most of the state covered in ice and snow and millions without power or water, the statewide disaster left Texas homeowners with billions of dollars in damage.

With decades of experience managing team responses to catastrophic events, edjuster quickly deployed its mobile response units onsite in the affected areas, to begin addressing the high volume of content claims. Operating with the added complexity of pandemic restrictions, edjuster’s trusted claims experts enacted a virtual, automated process that enabled claims submissions via a digital, online portal. The team was able to leverage its Total Contents digital solution and conduct onsite inspections via video with seamless online claims uploads—eliminating manual and paper-based processes that are used by other providers.

edjuster ‘s Total Contents solution enables automated estimates for cleaning, restoration or repair of contents—delivering overall lower indemnity through reduced replacement cost value (RCV) assigned. edjuster is able to streamline the entire claims process for homeowners and insurers, via direct assignments with key solution partners. edjuster’s approach ensures greater claims accuracy, faster and with immediate upload to its exclaim valuation platform–guaranteeing high-level industry performance standards.

“The catastrophic loss and damage claims that we completed successfully in Texas is the type of substantial loss scene that requires high-levels of customer service, quick response times and an approach consistent in standardization. Fortunately, we are able to draw on our North American market presence and the deep pool of personnel resources we have access to for ground coverage and inventory services”, said Andy Williams, edjuster’s CEO. “All of this contributes to our main objective, which is to assist the thousands of distressed and unfortunate policyholders to accurately re-establish the value of their lost and damaged personal contents in the most efficient way possible, and on behalf of our many loyal Insurer clients”.

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edjuster's mission aligns directly with its brand promise for performance excellence guaranteed contents claims settlements.

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Simply put, this promise answers the demands of all parties concerned: insurers, adjusters and policyholders. We’re proud to be aligned with a vision that recognizes the importance of providing unparalleled contents claims services. Practically this translates into accuracy, consistency, improved cycle times, and most importantly, the reassurance of dispute-free insurer and policyholder claims settlements and satisfaction on every claim handled.
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