31 Mar edjuster Ensures Continuity of Services Across North America During COVID-19 Impact
(Ottawa, ON) – edjuster, a leading provider of end-to-end services for the property contents insurance marketplace, today confirmed its continuity of service, as the company’s offering is deemed an essential service. edjuster is an essential partner to the insurance industry, performing inventory and valuation services of non-salvageable contents damaged by covered perils.
Because the company maintains an existing work-from-home business model wherein our Content Claims Specialists work onsite in the field on creating lists of damaged personal property content, we are the company is able to conduct site inventories safely and independently, to move claims along quickly, without an impact from the current COVID-19 pandemic.
edjuster’s mission has always been to enable our customers with seamless and valued services, both in the field and behind the desk. In a drastically changed environment, our focus is unchanged and continues to center on ensuring high levels of claims performance and customer service is achieved on each and every claim assigned. The services that our customers have come to trust and depend on will continue in line with our Performance Excellence Guaranteed (PEG) commitment, regardless of the nature of the circumstances.
The company is focused on adapting to any customer changes while enabling our customers to remain productive and collaborative during this challenging time. To accomplish this goal, we are focused on the following:
Ensuring Continuity of Service;
- Our employed field staff is fully trained on all Health and Safety protocols to ensure that we are keeping our staff, clients and vendor partners safe when completing onsite inventories
- Expanded ground coverage and infrastructure allowing us to be responsive and travel to claim loss sites without relying on air travel
- Existing home-based business model with full capacity VPN connections centralized and at each home-based employee location
edjuster recognizes the critical role our technology plays in our customer’s success. Our cloud-based Contents Management and Valuation Platform (exclaim) remains fully operational across all aspects of our claims processing, including client reporting.
“COVID-19 is changing everything about life and work as we know it. We’re all focused on how to best protect and support our families, employees, customers and communities in the face of this unfolding crisis.” said Andy Williams, edjuster’s CEO. “Our entire team is here to support you during these unprecedented times. Our employees are available for any questions or concerns you may have.”