20 Jan edjuster announces partnership with FRSTeam to expand capabilities in Total Contents Program
edjuster, a leading provider of end-to-end services for the property contents insurance marketplace, continues to expand its footprint in North America. The company is pleased to announce a strategic partnership with FRSTeam, which will enable edjuster to grow its network of restoration contractors in the U.S. market. edjuster has a large demand from the insurance industry to evaluate and determine restorable versus non-restorable contents damage. When the field contents expert determines that textile or electronics can be cleaned or repaired, FRSTeam will provide this service for the customer. FRSTeam is a leader in contents restoration and we are very pleased to have them as a partner.
edjuster and FRSTeam have been working together over the past few years in certain regions of the U.S. The companies have formalized the partnership and are now able to service the entire U.S. market. This added depth in services is unique in the industry, offering greater value to the field assessment process. The joint services offers a key differentiator of reduced contents manipulation, ensuring fair and timely resolutions for both insurers and policyholders.
Since the launch of the Total Contents program, edjuster doubled its claim assignments from 2018 to 2019. As we move into 2020, the demand for this program is even higher. edjuster continues its partnership with National Restorations for wood restoration. With the combined services of all three companies, we will continue to provide superior service.
“edjuster values partnerships with reputable and trusted vendors such as FRSTeam to help us continually enhance our offering to the insurance industry” said Dennis Squibb, edjuster’s Senior Director of Strategy. “We share similar values in terms of emphasis on high-quality services and delivering the best possible outcome on every single claim assignment. We are pleased with the commitment FRSTeam has shown towards servicing the customers and creating the best practice in restoration of contents”.
“Partnering with edjuster represents a great alignment for us given the key synergies that exist and new opportunities to leverage client relationships. Our companies share high level focus on speed and service. It is very important to deliver trusted services in the industry and our partnership with edjuster contributes towards that goal,” said Jim Nicholas, President of FRSTeam.
edjuster is North America’s leading provider of technology-enabled end to end services to the property contents insurance marketplace. edjuster offers insurers and their policyholders the assurance of performance excellence guaranteed on claims services—leveraging a combination of people and technology. edjuster offers a suite of customizable services, providing end-to-end solutions for all types and sizes of contents claims, from outsourcing support services to software as a service (SaaS) of its exclaim contents valuation platform. Our non-partisan, performance excellence guaranteed approach consistently contributes to enhancing the image and reputation of our insurer clients and ensures that policyholders remain satisfied and loyal.
FRSTeam (Fabric Restoration Service Team) was founded n 2006 and was built upon the success and operating model of Custom Commercial Fabric Restoration Services, one of the largest independently owned restoration cleaners in the country. Custom Commercial continues to operate as affiliate offices of FRSTeam in seven western states. The FRSTeam business model delivers a personalized customer service experience to all parties involved in the claims process. Employing a proprietary tracking and reporting system called FRSTaid, FRSTeam offers a unique level of accountability in the fabric restoration industry. In its first 12 months of business, FRSTeam awarded 18 licenses, making it one of the fastest-growing restoration service companies in the nation. FRSTeam now services all 48 states in the continental United States, as well as Ontario, Canada.