27 Nov edjuster Announces Launch of New Specialty Contents Consumer Electronics Division
Leading contents provider to offer full service specialty division for consumer electronics valuation to property insurance carriers
NASHVILLE, TN—November 27, 2018 – edjuster, North America’s leading provider of technology enabled end-to-end services for the property contents insurance marketplace, today announced the launch of its new, all-inclusive specialty contents services division for residential and commercial property contents claims involving consumer electronics, computers and major appliances.
Immediate response is critical for damaged electronics, computers and appliances that have been exposed to fire, smoke, water, and other contaminants. Fire soot and smoke residues contain acids that will corrode metal surfaces and are conductive, therefore must be removed from damaged sites quickly. Electronics exposed to water damage need to be dried in a controlled environment and then cleaned of any contaminants in order to prevent irreparable damage. edjuster’s specialty contents team manages all aspects and more during its end to end claims process.
Due to the nature of today’s consumer electronics and computers becoming increasingly complex, edjuster’s expertise in this area is resulting in more items being cleaned and repaired with fewer items assigned a direct replacement cost value. This approach contributes to greater transparency, lower overall claims indemnity and truer, more accurate claims settlement results for insurers. In addition, by offloading the inventory work to edjuster’s specialty team, clients not only receive quality inventories, but gain a 28% improvement in cycle times and a 66% increase in the accuracy of their like, kind and quality replacements. This process is proven to reduce time spent revising lists with insureds, relieving them of the burden of determining what was lost on site during difficult circumstances and results in more efficient and equitable claim settlements.
“We are excited to offer this new specialty claims program to our insurance clients,” said Andy Williams, edjuster’s President & CEO. “Our full-service specialty consumer electronics division is powered by a combination of people and technology, which offers greater value and makes every aspect of the contents claims process easier for all stakeholders involved in the process. As North America’s leading contents provider, we are committed to providing world class customer service and new innovative concepts to further enhance the overall claims experience on an ongoing basis.”
