edjuster Announces Complete Digital Solution for Field Contents Insurance Claims Processing

Fully digital, field inventory process for content insurance claims will reset industry standards

edjuster, a leading North American provider of digital content services for the property contents insurance marketplace, today announced a fully digital, contents claims solution that addresses the industry’s high severity, low frequency field claims market. 

A recent survey from EIS Group indicates that, following the industry difficulties of 2020, insurers are now refocusing on digital transformation. To that end, edjuster’s digital solution for field claims offers insurers and their clients a streamlined end-to-end claims process, powered by an intuitive and fully secure digital process, utilizing mobile capability with immediate upload of items to the content valuation platform.

With the digital field claims solution, claims are auto-assigned and immediately uploaded to e-xclaim. The e-xclaim mobile application drives the digital process using Voice Recognition capability and expedites the upload to exclaim. This ensures a fully secure process from inventory to upload, providing greater accuracy and an overall faster listing of contents inventory. The entire claims process is underscored by edjuster’s commitment to leading health and safety standards and full PPE for onsite claims representatives.

Benefits of the digital field claims solution include:

  • Eliminating human error, preventing data loss 
  • Completely secure claims inventory and upload process, facilitating the pricing algorithms
  • Greater efficiency and accuracy, faster – offering higher levels of customer  satisfaction for claimants

At the heart of the digital field claims process is edjuster’s Total Contents–ensuring the greatest level of streamlining, determining between restorable and non-restorable, cost control and transparency, allowing adjusters to do more from the desk. This enhanced solution is proven to address all challenges associated with contents manipulation and to greatly control leakage costs in this vulnerable area of claims processing.

Our Digital Field Claims Contents solution addresses a very sensitive area of claims and is designed to accelerate transformation and greatly reduce the complexity of what has long been a costly and time consuming process,” said Andy Williams, edjuster’s CEO. “The customer experience delivered through a digital experience is always top of mind with our solution, and ensuring high quality service at the time of need. We are focused on integrating our transformative solution with partners and key retailers as the next evolution of the digital fulfillment experience.”

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edjuster's mission aligns directly with its brand promise for performance excellence guaranteed contents claims settlements.

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Simply put, this promise answers the demands of all parties concerned: insurers, adjusters and policyholders. We’re proud to be aligned with a vision that recognizes the importance of providing unparalleled contents claims services. Practically this translates into accuracy, consistency, improved cycle times, and most importantly, the reassurance of dispute-free insurer and policyholder claims settlements and satisfaction on every claim handled.
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