edjuster and Contractor Connection partner to deliver a total property solution for contents insurance claims

Comprehensive solution modernizes and streamlines the contents claims process for insurers and policyholders

edjuster, a Crawford® Company and a leading North American provider of end-to-end services for the property contents insurance marketplace, today announced a streamlined contents claims solution with Contractor Connection to deliver a total property solution for homeowners and insurers.

edjuster launched its Total Contents program over four years ago and has since handled thousands of claims for the property insurance industry. The program has been a great success. With Contractor Connection, edjuster’s Total Contents now delivers a larger service footprint with over 6,000 contractors nationwide. edjuster and Contractor Connection can match the right contractor with the right job, while providing a five-year workmanship warranty and allowing homeowners to track the job every step of the way. edjuster and Contractor Connection are both subsidiaries of Crawford & Company, and the combined solution has helped accelerate growth and enhance the overall value of edjuster’s Total Contents program.

For over twenty years, Contractor Connection has been providing contractor managed repair services for national and regional contractor insurance carriers and is the industry leader. Contractor Connection manages the restoration process for contents that can be cleaned or repaired. Now, with Total Contents, policyholders can get the best restoration contractors from the largest managed contractor network in the United States.

Total Contents is the first and only contents program that offers trained, experienced, and licensed field adjusters to determine what is restorable and non-restorable when it comes to personal contents loss and damage claims. Additional benefits include a fully digital field inventory process, along with valuation for all non-restorable items and a managed process for the restorable items now through Contractor Connection nationwide.

The Total Contents program has eliminated the frustration of contents manipulation, increased cost, lack of standardization and accountability. Total Contents has delivered the following benefits to thousands of customers across North America:

  • Cycle Time Reduced by 28.7%
  • Indemnity Accuracy Improvement 63.8%
  • Customer Satisfaction 99.2%

“The expansion of Total Contents to include access to the nationwide network of contractors via Contractor Connection is an important differentiator for us in the market,” said Andy Williams, edjuster’s CEO. “edjuster and Contractor Connection are the most valuable resource for policyholders in need of the best contents inventory solution.”

“Contractor Connection is pleased to work with edjuster’s Total Contents program to leverage our best-in-class, nationwide network of over 6,000 contractors to deliver an all-inclusive approach to managing the contents claims process,” said Lance Malcolm, U.S. President, Contractor Connection at Crawford & Company.

About edjuster

edjuster is a Crawford ® Company and North America’s leading provider of technology-enabled end to end services to the property contents insurance marketplace. edjuster offers insurers and their policyholders the assurance of performance excellence guaranteed on claims services—leveraging a combination of people and technology. edjuster offers a suite of customizable services, providing end-to-end solutions for all types and sizes of contents claims, from outsourcing support services to software as a service (SaaS) through the use of its exclaim contents valuation platform. Our non-partisan performance excellence guaranteed approach consistently contributes to enhancing the image and reputation of our insurer clients and ensures that policyholders remain satisfied and loyal.

About Crawford®

Based in Atlanta, Crawford & Company (NYSE: CRD‐A and CRD‐B) is the world’s largest publicly listed independent provider of claims management and outsourcing solutions to insurance companies and self‐insured entities with an expansive global network serving clients in more than 70 countries. The Company’s two classes of stock are substantially identical, except with respect to voting rights and the Company’s ability to pay greater cash dividends on the non-voting Class A Common Stock (CRD-A) than on the voting Class B Common Stock (CRD-B), subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of CRD-A must receive the same type and amount of consideration as holders of CRD-B, unless different consideration is approved by the holders of 75 percent of CRD-A, voting as a class. More information is available at

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edjuster's mission aligns directly with its brand promise for performance excellence guaranteed contents claims settlements.

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Simply put, this promise answers the demands of all parties concerned: insurers, adjusters and policyholders. We’re proud to be aligned with a vision that recognizes the importance of providing unparalleled contents claims services. Practically this translates into accuracy, consistency, improved cycle times, and most importantly, the reassurance of dispute-free insurer and policyholder claims settlements and satisfaction on every claim handled.
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