03 Apr edjuster Announces Launch of Performance Excellence Guarantee Program for Content Claims Services
edjuster, North America’s leading contents valuation Company, announced today the launch of its unique and market-first program, dedicated to delivering a superior claims settlement experience for both insurers and policyholders.
edjuster’s ‘Performance Excellence Guarantee (PEG) Program’ is a performance-based approach offered to customers. It is the first program of its kind in the area of contents claims handling services and is designed to add incentive to improve consistency and to increase accountability and commitment at the vendor level on all claims handling services performed.
edjuster, under the terms of its Service Performance Excellence Program guarantees it will meet its performance standards on each and every claim assigned – what this means is that all key performance metrics will be met on 100% of all claims or our customers will not be invoiced.
Based on achieving a clearly defined set of performance metrics, consistently on all claims, edjuster’s PEG program aims to relieve the stress and concern that can be experienced during the claims settlement process. The program delivers peace of mind and complete satisfaction to all involved, and ensures there is real, tangible value provided at the vendor level to meet the service expectations of all clients.
This program speaks to our integrity as a leader, our commitment to value and the strength of our service methods to consistently deliver on our brand promise of ‘fast, fair, dispute-free’ claims. This program demonstrates complete confidence in our ability to far exceed the levels of performance currently expected by the industry, without fail and supports our brand promise across all areas of our claims handling services.
“Insurers and policyholders are universally seeking a superior claims settlement experience. There is little to no room for error when it comes to providing service to policyholders on behalf of our insurer customers and with the launch of our PEG Program, we deliver an incredible commitment to ensuring clients are experiencing the full value of our products and services”, said Andy Williams, edjuster’s CEO. “I am proud to be able to present what I feel is a true reflection of our passion for helping people at the time of need, the quality of our employed people to perform the work and the type of quality-based culture we have developed at all levels of our organization. As this is the first program of its kind in the industry, we are excited about building on its strength, promoting it as a new industry standard and sharing the service excellence with our customers now and in the future”.