edjuster Improves Digital Contents Insurance Claims Process with Workflow Optimization

Contents management platform enhancements provides streamlined claims for insurers and policyholders

NASHVILLE, TN— edjuster, a Crawford® Company and a leading North American provider of end-to-end services for the property contents insurance marketplace, today announced new features and enhancements of its  exclaim contents management platform, further enabling a modern, self-serve digital content claims process for insurers and policyholders.

exclaim now offers an enhanced user experience that better supports usage of small screen devices such as mobile phones and tablets. With this new release, there is no requirement to install an application, as exclaim automatically determines the display required, based on the size of the device. With support of the phone camera it has never been easier to submit pictures of the damaged items or proof of ownership. This enables a more efficient view of content claims inventory items, along with providing the ability to add, edit or remove items as required. Users can now complete their entire contents inventory on one screen–safely, simply and securely.

Using exclaim, policyholders can easily submit their list of content items via an online portal that supports both browser mode and small screen mode methods of operating. exclaim automatically sends users a link to their preferred device, enabling users to take photos and submit them automatically.

exclaim delivers a highly efficient process, eliminating the typical delays of waiting for contents lists, and improves the claims processing time by 50%. edjuster is powering the modern insurance claims experience with digital streamlining, enabling fast and easy processing of all contents insurance claims–from simple to complex claims.

“This latest enhancement of our digital platform furthers our commitment to help automate and standardize the claims workflow,” said Andy Williams, SVP Crawford Canada. “We are committed to offering our insurers and their customers the most intuitive, seamless and efficient claims process—in order to make their experience the most effective  it can be.”


edjuster is a Crawford ® Company and North America’s leading provider of technology-enabled end to end services to the property contents insurance marketplace. edjuster offers insurers and their policyholders the assurance of performance excellence guaranteed on claims services—leveraging a combination of people and technology. edjuster offers a suite of customizable services, providing end-to-end solutions for all types and sizes of contents claims, from outsourcing support services to software as a service (SaaS) through the use of its exclaim contents valuation platform. Our non-partisan performance excellence guaranteed approach consistently contributes to enhancing the image and reputation of our insurer clients and ensures that policyholders remain satisfied and loyal.


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edjuster's mission aligns directly with its brand promise for performance excellence guaranteed contents claims settlements.

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Simply put, this promise answers the demands of all parties concerned: insurers, adjusters and policyholders. We’re proud to be aligned with a vision that recognizes the importance of providing unparalleled contents claims services. Practically this translates into accuracy, consistency, improved cycle times, and most importantly, the reassurance of dispute-free insurer and policyholder claims settlements and satisfaction on every claim handled.
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